solo ticket merseytravel
Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards Office. You are responsible for ensuring that your Railpass covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. By purchasing and using a Railpass you accept these Terms. Misuse7.1 Trio Tickets remain the property of Merseytravel at all times. You can read the Terms and Conditions here or visit www.merseytravel.gov.uk. 3. (b) There may be occasions that we have to suspend your Account or Fast Tag to:(i) deal with technical problems or make minor technical changes; (ii) update the product to reflect changes in relevant laws and regulatory requirements(iii) comply with any legal requirements placed upon Merseytravel. to see the other options available. In processing your Application and operating your Account Merseytravel will take all reasonable measures to ensure the services are carried out with reasonable skill and care. You may contact us to end the contract if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 7 days and we will refund any sums you have paid in advance. Merseytravel is committed to processing your personal information in a clear and transparent way. 13. RECOMMENDATIONS It is recommended that the Merseytravel Committee approve: (a) the introduction of a single area of geographic validity across Merseyside for all existing and new Solo season ticket types; 4. Who can use a Saveaway Ticket and when4.1 Saveaway Adult Tickets are for persons aged 19 or over and may be purchased in paper format or added straight to your Merseytravel Smartcard. Account Holder means the holder of the Concessionary T-FLOW Account. 3.2.3 any other services as agreed by the participating bus operators. . . (b) There may be occasions that we have to suspend your Account or Fast Tag to:(i) deal with technical problems or make minor technical changes; (ii) update the product to reflect changes in relevant laws and regulatory requirements(iii) comply with any legal requirements placed upon Merseytravel. If you do not receive your ticket within seven days please email smart@merseytravel.gov.uk, quoting your order reference number and our team will investigate. Misuse of the concession may lead to prosecution.The Resident Concession is provided at our sole discretion and we reserve our right to vary or withdraw this concession at any time. 6.4 We, our participating operators and retailers, reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale or point of travel. Solo tickets. *To enjoy the full, continuous River Explorer Cruise you can either buy a supplementary ticket for your Saveaway or you can buy a full River Explorer Cruise ticket from the terminal when collecting your boarding pass. You can also track your online ticket purchases and view the status of your ticket and expiry dates. Upon completion of an apprenticeship, it is your responsibility to notify us of this as your Apprentice travel discount will no longer be valid from this point. 6.3 More than one Saveaway Ticket can be loaded on to your Merseytravel Smartcard, but multiple Saveaway Tickets cannot be used for the same date of travel. By purchasing and using a Solo Ticket you accept these Terms. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Each refund is calculated on the percentage of the ticket used in line with the relevant Trio Ticket prices and are subject to an administration fee, the cost of which is listed on the Merseytravel Website.8.3 Trio Tickets (excluding Trio Weekly Tickets) shall be refundable where:8.3.1 evidence of the purchase is provided in the form of a valid receipt;8.3.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 8.5. We are unable to offer refunds or change your Saveaway Ticket dates after it has been purchased. Can be used at any time, on any day (excpet off-peak, term time or student year tickets). AssignmentYou shall not transfer your rights or obligations under this Agreement without our written consent. There will be a delay in the information reaching the back office system, you should allow 24 hours for the card status to change from pending to active. Even if we delay in enforcing any terms of this agreement it shall not prevent us from enforcing the terms at a later time and shall not be deemed to mean those terms will cease to have effect nor be a waiver of any subsequent breach. 12.2 A waiver by us of any default will not constitute a waiver of any subsequent default. What is a MetroCard and is it different to a Walrus card? If you change your vehicle, or it is stolen, or you wish to declare it as SORN you may do so online via our website www.merseytunnels.co.uk or by phoning the customer service team on 0151 330 1004 or by email tflow@liverpoolcityregion-ca.gov.uk the VRN will then be blocked to prevent any unauthorised usage. If you dont have a smartcard you can get one from a Merseytravel Centre or Merseyrail station for 1. 4.1 Adult Solo Tickets are for persons aged 19 or over. Please enter your details to register for a Metrosmart account. Terms and Conditions of Use1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Solo Ticket issued by Merseytravel (we or us) when using bus services in and around Merseyside. We are sorry for any inconvenience caused. Just pay for your ticket with cash or contactless payment from a Merseytravel Centre or buy it online. I bought my Solo Term Time Ticket online and it looks like my payment has been taken twice, how can I get a refund? Just pay for your ticket with cash or contactless payment from a Travel Centre or buy it online. Nothing in these terms will affect those legal rights. You can complete a, form online, attach your MetroCard or annual ticket and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest. Simply follow the registration process and enter the last 8 digits of your Walrus smartcard number. For example, you could travel from Liverpool to Ormskirk either by an all zones Railpass (rail only) or a Trio or Solo ticket for area C and a Railpass for zone F. Merseytravel tickets are available for these areas and zones 4.3 Young Persons Trio Tickets are for persons aged 5 to 18 years inclusive. 1.2 Please read these Terms carefully before purchasing your Trio Ticket from us. Liverpool City Region and Metro Mayor. 4.2 Young Persons Solo Tickets are for persons aged 5 to 18. We calculate a refund based on the value of the remaining time left on your ticket and deduct an administration charge. Walrus cards will disappear from circulation over time. Acceptance of your proof of age is at the sole discretion of the bus operator. They may be bought as tickets valid for:4.2.1 one week (Solo Young Person Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you first use or activate it; 4.2.2 four weeks (Solo Young Person 4 Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you activate it; and4.2.3 an academic term (Solo Young Persons Term Time Ticket) which can be added straight to your Merseytravel Smartcard and will be valid Monday to Friday during that term, including any half term. Hop on and off as often as you want. (f) It is the Account Holders responsibility to ensure their Account has appropriate funds in the account to operate the Fast Tag system at the Toll Barrier(g) The Fast Tag shall at all times remain the property of Merseytravel and must be returned upon request. Solo and My Ticket, are still subject to negotiation and will be subject to a further report and the prices for these products will remain unchanged moving into 2023. Application means the formal application for membership to the Mersey Tunnels ConcessionaryTravel Scheme completed by you or completed on your behalf. Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. 4.4 The Apprentice travel discount card is available from the point of purchase for 12 months, or until completion of the apprenticeship, whichever comes first. Yes, you can use your Solo Term Time Ticket within the Merseyside area, but your ticket wont be valid for travel in Lancashire, Cheshire or Halton. Tickets are valid Monday to Friday on term time dates only. Merseytravel's Guide to Season Tickets leaflet. 2.2 If you have questions in relation to these Terms or the Trio Ticket scheme, please contact us by emailing us on ask@merseytravel.com, writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. (d) Merseytravel shall use its all reasonable endeavours to dispatch a Fast Tag within 30 days of receipt of an Application. Merseytravel accepts no liability for business losses and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity or any indirect or consequential loss arising from this agreement. August 2018 Adult . 6.3 If you are purchasing a Railpass Adult Term Time Ticket, you will need to provide a completed application form that has been stamped by the corresponding school, college, university or training provider. Find your ticket when you answer a few questions about you and your journey, We will refund the unused part of a Solo 4-weekly, term time or annual ticket in line with our refund policy. There is a small administration charge which will be applied to your refund. Yes, if you visit the My Smartcard section of the website you can see a detailed summary of your tickets and the status of each ticket. I have received my email confirmation and I notice that I have entered my personal details incorrectly? Find your ticket when you answer a few questions about you and your journey, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Payment(a) Upon commencement of this Agreement by the Account Holder shall pay an initial payment to ensure that the Account has a credit balance when the Fast Tag will be activated(b) The Account Holder shall make payments to their account by Direct Debit or online top-up via the Mersey Tunnels website. You will be sent an email confirmation following any online ticket purchase which serves as your proof of purchase. Use the Merseytravel Journey Planner: If you are eligible for a National Travel Pass, and have applied at a Merseytravel Centre or by post, your pass will be processed separately and posted out to the address on your application form within 5-7 working days. Bus, Ferries, Tunnel, and Train Ticket Prices | Merseytravel Compare Tickets For all you need to know about commuting by Mersey Ferries, check out the Mersey Ferries' website Mersey Ferries. We aim to have normal service resumed as swiftly as possible. Merseytravel is the passenger transport executive, responsible for the coordination of public transport in the Liverpool City Region in North West England.Merseytravel was established on 1 December 1969 as the Merseyside Passenger Transport Executive.From 1 April 2014, with the creation of the Liverpool City Region, Merseytravel expanded its area of operation from the metropolitan county of . It is the Users responsibility to ensure the Account has the required funds available to operate the Toll Barrier. As a consumer, you have legal rights in relation to this agreement where it is not carried out with any reasonable skill and care, or if the materials Merseytravel use are faulty. Each refund is calculated on the percentage of the ticket used in line with the relevant Railpass prices and are subject to an administration fee, the cost of which is listed on the Merseytravel Website. Railpasses are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. 6.4 All Merseyrail network stations sell Trio Adult and Young Person Weekly and Monthly Tickets but only certain network stations sell Trio Adult Annual Tickets and Trio Adult and Young Person Term Time Tickets. You should receive your ticket within seven days. Check which zone your journey starts in and which zone it ends in then make a note of the zones you travel through. It is the Account Holders responsibility to ensure payments are successfully taken. 4. Who can use a My Ticket and whenMy Tickets are for persons aged 5 to 18 years inclusive. Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. Term Time Tickets 2013 - Merseytravel. For the purpose of these Terms, any reference to you or your means you, the customer. From this year you can also use your smart Solo Term Time Ticket during half term, but the ticket cannot be used at weekends. To buy your first Trio, Solo or Railpass ticket Fill in the application form at the back of this booklet. . If an automatic lane is used the Fast Tag will not work and you must pay the correct cash toll fare rate. We can prevent your lost card from being used and send you a replacement if necessary. Walrus cards will disappear from circulation over time. If you buy a ticket online, it will be available 24 - 36 hours after you buy it. If any part of this agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect. I dont currently have a MetroCard - how do I get one? Your ticket will be checked and the refund calculated. By purchasing and using a Saveaway Ticket you accept these Terms. Fast Tags are supplied for domestic and private use and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. You may continue to use a Trio Young Person Term Time Ticket until the end of the academic year in which you are 19 from which point you must buy an adult ticket.4.4 Subject to clause 4.5, you can only use a Trio Ticket on the dates for which it is valid and until 02:59 am on the day following the expiry of the Trio Ticket. 12.3 No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. 1. If you have aMetroCardyou can buy and renew your ticket online. Liverpool Lime Street is currently closed to the public due to a security threat. Merseytravel tickets such as the Solo, Saveaway and the Trio are accepted on all buses, you can buy them from Merseytravel Centres, also you can buy Saveaways and Solos from PayPoint Stores. Account means the account set up for the operation of your Mersey Tunnels T-FLOW Concession, VRN means the Vehicle Registration Number assigned to your T-Flow Account, Merseytravel means Merseytravel (the operators of the Mersey Tunnels) of No1Mann Island Liverpool L3 1BP as well as its employees, agents subcontractors and assignees, Toll Barrier means the Mersey Tunnels toll barrier operating at the Birkenhead and Wallasey Toll plazas, User means the user/VRN of the T-Flow concessionary Account, Vehicle Classification means the toll class charged for the vehicle, classified by weight, size and number of vehicles, SORN means Statutory Off-Road Notification with DVLA. Merseytravel tickets such as the Solo, Saveaway and the Trio are accepted on all buses, you can buy them from Merseytravel Centres, also you can buy Saveaways and Solos from PayPoint Stores. Your email shows date of purchase, area, when it is valid for travel and other additional information to help you. Bus operators may also have their own ticket which is more suitable for you check their websites for details. Failure to notify us on completion of an apprenticeship shall constitute a misuse of the Solo Ticket and will be subject to any sanctions referred to in clause 8 below. Your ticket will becheckedand the refund calculated. You cannot use the pass on coach excursions, special bus services, excursions, National Express or Merseylink. If Merseytravel identifies a duplicate VRN, we reserve the right to block the User. Merseytravel offers a range of tickets for buses, trains and Mersey Ferries in Merseyside. 10.3 Trio Adult Annual Tickets may be renewed up to seven days prior to the date of expiry stated on the front of your ticket. 9. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary.. No, you can register your Walrus card online. 2.2 If you have questions in relation to these Terms or the My Ticket scheme, please contact us by emailing us on ask@merseytravel.com, writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. 6.2 There is an initialone offactivation fee for Merseytravel Smartcards, the cost of which is listed on the Merseytravel Website (subject to any activation fee increase that we may determine from time to time). (h) Any images of the Fast Tag we may provide are for illustrative purposes only. 4.5 The term time dates for each academic year can be found on the Merseytravel Website. If you already have a Walrus card you will be able to continue to use it and benefit from the online features of the MetroSmart website until your card expires, at which point it will be replaced with a new MetroCard. 4.1.6 a year (Solo Adult Annual Ticket) which can be purchased in paper format and will be valid from the day you first use it. If you have any queries about your Travel Pass, please ring Merseytravel on 0151 330 1000. Your My Ticket will have the expiry date printed on it. Any refund in accordance with this clause 10.6 shall be processed by us provided that:10.6.1 the partially used Solo Ticket is surrendered; 10.6.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. (e) As a consumer, you have legal rights in relation to this Agreement where it is not carried out with reasonable skill and care, or if the materials Merseytravel use are faulty or not as described. You may also wish to give your card a user name. Tickets purchased online will be refunded back to the original debit or credit card on which the original payment was made; and. (d) If you have any questions or complaints about the Fast Tag scheme, please contact us. 14. 1.4 Reference in these Terms to the Merseytravel Smartcard is a collective term and shall mean either aMetroCardor Walrus card on which your Solo Ticket has been added or is to be added to. An Apprentice Travelcard will have an expiry date printed on the card which will be 12 months from the date of application of the card. No trains are running from the station. Loss or damage is foreseeable if either it is obvious that it will happen, or, if at the time the contract was made, both we and you knew it might happen. Merseytravel will charge a reasonable fee for any damaged, defaced or un-returned tag. Merseytravel shall not be liable for failure to perform its obligations under this agreement if such failure results from circumstances beyond Merseytravels reasonable control. What should I do? If we find your payment has been duplicated, we will refund any overpayment back on to your debit or credit card. 8.4 Refunds for partially used Trio Tickets (excluding Trio Weekly Tickets) are calculated on a pro rata basis, taking in to account the amount of the Trio Ticket used. Please keep your receipt to hand as proof of purchase. Merseytravel Centre, then you should receive your pass on the same day, or on your 60th birthday if you applied in advance. 5.2 To use a Saveaway Ticket, place the Merseytravel Smartcard on the ticket machine, show the paper ticket to the bus, rail or Mersey Ferry staff or present it at the rail gates (where available) to open them (whichever is applicable). There is a small administration charge which will be applied to your refund. 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