princess medallion app problems
Yes, it's waterproof, and heat, sand and salt resistant. Does anyone know how I can do this outside of the app? After downloading co ved images will not save. The MedallionClass app puts everything at your fingertips Help! On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. Started June 21, 2021, By services, family and friends locator, ship navigation, interactive fun, and So if anyone else was having the problem I was just providing a non-Princess reason for it. Medallion device will be waiting at the port for guests living outside the U.S. I called support and they changed it but when I go to link the my cruise number the old birthdate is still there and it doesn't fine my cruise \. EDL). For customer support, please contact:. Thank you. more, You seem to have JavaScript disabled. Looks like you should have the latest version of the App. Save button stays gray. Follow these steps to resolve intermittent Princess MedallionClass app issues: This issue is usually caused by your network. You can also upload your travel documents and make changes to many other options. Booking name Rene Please, a line by line instruction guide? Watch live TV, movies and Ocean Originals anytime, anywhere! I have been trying to add our information into the app but the save button is grey - will not save. Does anyone know how I can do this outside of the app? However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. I have more than the 2 gb required. Can't load my photograph on it. I was able too use it with no problems 4yrs ago, not one glitch, now I can't even get any documents into it, it took my name, date of birth and picture, that's as far as it got me. They will be able to just race on board with their medallions! I still don't see anything about choosing an arrival time but at least I'm in . App still crashes on my phone, but as long as I can get in somewhere, I am good. My passport shows my first and Middle together Brenda Ann I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. Are you having issues? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112496803', '');}, 'log_autolink_impression');Cruise line. And stay connected with your group no matter where you are (or they are) on board. Repeatedly tried to take security photo with no success. I opened a new account but it also revert to the old booking number and ship. All of the information on the app goes into the medallion as far as I know. Spend more time connecting with each other and doing what you love on a Princess MedallionClass vacation. more. The elephant in the room is that the Medallion app is utter garbage, but the brainchild of the current president of Princess. Medallion Class App on iPhone does not load, just get the "turning circle". Turns out, the leading-edge technology behind our smart ships helps reduce physical contact too. click "Force Stop". In addition to unlocking a world of unique experiences, it also unlocks your stateroom door, and is used to make purchases on board. Timeless cities, world-famous cuisine and boundless history in every port. Medallion devices will be available for pick up in the terminal, if one was not mailed to you. I want to be able to use the app.). I think they were having server issues this morning. Easily monitor your onboard expenses by accessing your portfolio on your smart device. I have not been able to download the app from Google Play. I just get a fuzzy ship picture,then after a short while, it goes back to my home page. Thank you. I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. Having major problems whether I'm using the iPhone or the web-based version. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. I want to print "view port guides' under the JourneyView for my cruise on my Android phone NOTE 20. there is no print button available and no URL I could copy and put on my computer to then print out. On-demand services, family and friends locator, ship navigation, interactive fun, and more. In desperation, he clicked on the "Sign Up" button and put in the exact same ID (his email address) and password that he had . And they need to wait 90 minutes to do this? I have deleted the app and reinstalled. How does the Medallion device help with guest safety? Won't load wearable page to order my items. I have always had good luck with the Medallin app. I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". The app crashes on open on my Galaxy S8. It didn't recognise anything again. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Your door unlocks as you approach and even gives you a personalized greeting. I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. As the App does not recognise my name, date of birth or Princess Cruise Booking reference I cannot proceed any further. It's just, dammit! What is a Princess MedallionClass Vacation? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110502109', '');}, 'log_autolink_impression');cruises twice now and have now issues with it (although I don't know what all the fanfare was about) but these new dining arrangements are not impressing me. It just won't save. If a guest notifies the crew of a lost Medallion device, it will be disabled and replaced at no cost. It also offered a 4 or 6-top. Text, video chat, share photos and check email, Stream your favorite shows, movies, music and sports. Merci de m'aider. Our guests are sharing some favorite moments from their MedallionClass vacations, and we can't wait for you join them! Username Password Forgot Password Create New Account Login This will be an interesting cruise in 5 days. It contains your cabin number, your drink plan etc. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. You will be able to leave a comment after signing in, By I am trying to save the personal information once I enter it, but the save button is always grey, so I cannot save anything. No, your Medallion device doesnt store any personal information, so no need to worry if you lose it. ), @Aunt Bartywelcome to CruiseCritic! I ask if the supervisor could call me back and I was told an infactic NO! Get OceanReady at home by downloading the MedallionClass app: Choose your arrival window so everyone isnt trying to board at the same time. I cannot enter numbers of postcode for payment method credit card entry It contains a code that identifies you to the ship's computer, it contains no other information. Depending on your departure date, they might not respond for a while. It is a pain to navigate and certainly not fit for purpose. Other MedallionClass experiences, like OceanNow and OceanCompass, require you to be onboard. When I try to scan passport it doesnt work. No. It's recommended to create a New Account if you don't have one already. Can't save. Not worth the effort or worry. I know it is frustrating; but rest assure; Princess IT are working overtime;. Does anyone know how I can do this outside of the app? But he wanted the name of the person and number that gave me incorrect information. Our other single voyage works fine. Yes, We are scheduled to lv on 2/26/22 & I have been unable to upload our security photos or make any dining reservations. And you are ignoring the good advice they gave you. What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. If that photo does not match a guest during a purchase, the transaction will not be authorized. Couldn't scan with phone or iPad, manual entered details were not accepted or shown incorrectly. I have more videos for this cruise, as well as future cruises booked through the rest of this year and beyond. I want to be able to use the app.). Even the website had issues of ups and downs tjis weekend. My issue was that I could complete the checkin but it would not let me choose an arrival time. Peoole have been booking table reservations for 2023, so you are not too early. To do this, you can use Princess's Cruise Personalizer website. Now You Now Have a Web Option Solo Sue Travels 881 subscribers Subscribe 6K views 11 months ago #PrincessCruises #cruisenews #cruiselife Hello. Is the app available in multiple languages? Youll love the ability to message them through the app. Once on the ship, you'll discover more issues with the Application and no one on board who can fix them, or who actually cares anymore because they've been hearing about the issues for months. It took an extra long time to connect. To use our mobile site, please enable JavaScript. Want your favorite fruity drink while relaxing in the Piazza? Can I wear my Medallion device in the pool? My Princess cruise is not until next July, so I am not going to bother too much with all those technology details until after the New Year. Therefore I cant complete the check in process. I installed the Medallion Net app before boarding no issues. Website: Visit Princess MedallionClass Website. I add it in and it won't take. The app crashes on open on my Galaxy S8. Not an improvement You have a want not a need. Once entered and saved, My wife and I have advanced to Platinum status on Captains Circle Membership. I am unable to download my covid vaccination results onto the app. CRUISE CHECK-IN WITH MEDALLIONCLASS APP. Medallion App stills has the old booking and ship. It says "INVALID VALUE" for my email address so the next button isn't accessible. Princess MedallionClass does not seem very safe to us. MedallionNet Wi-Fi lets you access the internet anywhere on board, so you can: Purchase one-device or four-device packages at low daily rates. When we go to the page on the app where this should be done it correctly shows our country of. . Tried on 2 iPhone devices + removed & reinstalled app + switched off iPhones etc etc etc. Unable to proceed. Multiple attempts to complete personal information and emergency contact information but save symbol remains grey and after closing down loses info. Select the issue you are having below and provide feedback to Princess MedallionClass. to the Ocean guest experience platform. Which phone number did you call? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112041954', '');}, 'log_autolink_impression');cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. Start your vacation sooner while maintaining physical distance. ? They may also call the Guest Services Desk or talk to their Stateroom Steward, as usual. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. and still not get to go. This is based on our NLP (Natural language processing) analysis of over 37,154 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. Powered by Invision Community. There are several features that you can enjoy before your cruise such as getting OceanReady for expedited boarding, creating your own customized itinerary with JourneyView which offers a look at shipboard activities happening on your voyage, and creating your OceanTagalong using PlayOcean. Its the worst (ta && ta.queueForLoad ? Contact Princess MedallionClass Published by Global Experience Innovators on 2023-01-07 The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Have called numerous numbers and went around the world only to eventually come back to the original operator, W All 8 cruises since the restart.I had to show the original vax card anyway. Wi-Fi everywhere on board so you can text, post photos, video chat and more! I want to be able to use the app. Cannot upload security photo, says try again later. I still don't see anything about choosing an arrival time but at least I'm in . Good to hear you finally found a way! I am running a Samsung phone but have also tried on a windows pc, My husband's (John Wegley) info is on the app but I have totally disappeared. And they need to wait 90 minutes to do this? It might be worth reading through some of them. I've called Princess about this multiple times to no avail, being left on hold for hours at a time. Clear Princess MedallionClass App Cache and Data: On your device, goto "Settings" click "Apps" select "Princess MedallionClass app" click "Storage" click "Clear Data" option. Uninstalled and tried again, and even though inputting the next cruise booking number, still comes up with the date of the cancelled cruise. I did sign on today and got the white screen of death. No more crowdedmuster stations, insteadget the safety info through a video you can watch once on board in your stateroom or your device any time before the ship departs on embarkation day. I entered the wrong birthdate and it won't let me edit the information. Keep receiving message that it will download later. I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. Now, put your network on 4G e.g. The app will not load onto my iPad or open on my laptop for the web version. Can't sign now for my wife. Purchase food, drinks, stuff even laundry tokens! Frustrating to use and had have customer service help with it. Youll enjoy keyless entry with automatic door locks every time you enter your stateroom. LauraS There are several lengthy threads on the MedallionClass App, one specific to Android. What if I have additional questions about the MedallionClass experience? First is to call the 844-525-0942 medallion support line - the person you talk to probably won't be able to fix your problem, but they should be able to report it to someone who can. Turn on your Wi-Fi, and select "MedallionNet" as your Wi-Fi network. (But as many have noted, nobody looks at that when you do arrive at the port. I'm putting all my information in so I can get in a faster line. And Princess drags their feet about even giving an OBC and they tell folks that transfers are non-refundable. Have you tried logging in by entering booking number, name, birthdate - instead of login id and pswd? UPDATE: I was able to get in on my tablet using log in with booking number. such a waste of my time. Absolute disaster!!! (well other than pre-cruise testing requirements, etc.). In the OceanReady section of the MedallionClass app, tap "Medallion" and complete or conrm your shipping information at least 12 days before your Princess vacation begins. Fortunately, the ship runs better than the Medallion App. . (started several months ago). Unable to update address details specifically postcode. The problems imputing onboard payment details. https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. I'm from. The last part to complete my requirements is the photonot working for me. Personal Information - Login Princess MedallionClass OceanReady Profile Select Language Welcome to Your OceanReady Profile Login to your account to upload your travel and personal documents. @Travelw This is from the medallion FAQ's on the Princess site. WTF? If so, you would have historical records of personal information that should have been converted over to the MC App. Ugh. Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. Previous message had wrong email address: Yes, the MedallionClass app is available in 8 languages, including: English, Simplified Chinese, Traditional Chinese, Japanese, German, Portuguese, Spanish and Russian. Force Stop the Princess MedallionClass App. - Onboard Packages If you already have an online account with Princess, you may enter your . (And that was a nightmare) this must be one of the worst apps ever struggled with just about all of the info it wanted been trying for over a month to add a photo it either crashes or says try again later i have now given up on it they will have to take our pics when we get to the port if your going to use this high tec you should make sure it works properly, The medallion class app does not work. I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". That said, I was able to get my info loaded. Once on board MedallionClass ships, guests can visit OceanFront area and get assistance from one of our OceanNavigators. I have tried using wifi and cell. On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. CC Help Jenn CC Help Jenn Le lorsque je touche l'appareil photo, a m'envoie sur les photos dans mon tlphone. Get OceanReady Instructions for Your Cruise | View MedallionClass FAQ. Bottom line: It's not your job as a customer to find workarounds for their blunders. If yes, then download the medallion class app from the app store. After scanning my passport and filling in the details, I press SAVE. Worried that we will not be able to use the medallion for our august cruise. Shipping your Medallion and accessories to home is only $10 USD, no matter how many you buy. Learn more about our commitment to CruiseHealth, Already booked? IDK why no 8-tops, but not interested in them. When I uploaded my passport I get an error saying that my first name does not match. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. 2. You can't do everythingbut quite a bit can be done using this method. For customer support, please contact: AskOceanMedallion@carnival.com Rating 4.6/5 Votes 37,154 App Alternatively, you may use. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. Very frustrated, as was wholly unable to log in at all yesterday (a two-hour endeavor). Can't sign now for my wife. This is over several weeks time. She deleted the app and re-installed it but to no avail, Everything on my Medallion app works except when I click on the dining for reservations I get endless loading but nothing ever comes up, I cannot upload photos for a cruise starting August 12th Tried to photo my vaccination certificates, same result. At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. It links to the on board computer where all the information is stored. Right now, it is hit and miss/for some, not others/very poorly developed. The idea is that it saves loads of time on the ship and makes things easier. 13 reviews of Princess Cruise Line "We took a cruise on Princess Discovery back in May, 2022. Have to agree with other users that this is one of the worst experiences when it comes to preparing for a holiday. UPDATE: I was able to get in on my tablet using log in with booking number. However, as every device differs, so you should check directly with the manufacturer of your medical device and physician for guidance. I had this interaction yesterday when checking DMW function. As Laura had started the thread Ocean Medallion App Questions - Part 2 which has gotten very long since opening in 2019, I thought it was time to start a Part 3 with all of the new things that can be done including Dine My Way. What they don't tell you is that it won't work if your phone is too old. Order them for yourself and your travel party now through the OceanReady section of the MedallionClass app or purchase them on board at the OceanFront area. Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. The months and dates flash up and quickly disappears. Booking number 3NHJ7J. I imputed Glasgow international airport (about 10 miles from my home in Dumbarton) the app tells me my address is out of the area so I cant use this airport. I cannt get my health status to open and boarding times . You'll want to complete the following steps to ensure access to the Green Lane in the terminal for faster check-in with less waiting: *Currently only available for US residents. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050656', '');}, 'log_autolink_impression');cruiseeasy and convenient. Not a happy 80 yr old chappie! Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. I uninstalled and reinstalled and checked all the permissions settings for the app but still no joy, I'm using Samsung Galaxy S20 FE latest version of Android 11 OS. In addition I cant find the photo anywhere. In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". We just used the medallion last week on a Princess (ta && ta.queueForLoad ? Je ne peux pas prendre ma photo. Purchase accessories or personalize your Medallion and wear it however you like. Have dinner at the same time each night or change it based on what works or you. Can't enter in dates. Board faster and go straight to your favorite spot. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110499087', '');}, 'log_autolink_impression');cruise next March. Save screen is grey in personal information and wont let me save. Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. Choose from a world of options while avoiding lines and wait times. Inconsistent and does does not work with android smart phones. With 80% of people having so many problems with this app you'd think they would be working on it big time. I hope the OP was able to work out his/her issues. I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! Order whatever you need burger, beer, extra towels, aloe, etc. (started several months ago). Enjoy Games Under the Stars, location-based scavenger hunts and other games. It freezes every time I try to access anything. Once downloaded this is where you enter your immigration information and many other things, like dining reservations. The MedallionClass App The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. Thank you, Rick&Jeannie! Visit your muster station during select hours prior to your sailing and check in your medallion with a crew member this way, you'll know exactly where to go in case of an emergency. Kind of you. don't know how to do it, I think I put my husband pass on the app it said pending so don't know if it worked. My phone is an LG6 running Android 9. Your advise & resolution required ! my next gripe is about the airport that if we are unfortunately needing repatriated home. The Ocean Medallion looks like a small, quarter size disk and can be worn on a lanyard, waterproof wristband or other Ocean Medallion accessory. So that is all I have had to show at check in. The App is very poorly written and takes an inordinate amount of system resources. . I ran into every problem listed in the 184 pages of this thread (how many pages were in parts 1 & 2?) For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. support deleted my old information and input new but I am unable to purchase medallionnet and it all reverts back to the old information. I have successfully located the Arrival Time feature on my tablet. Click on "Try our web version". I still don't see anything about choosing an arrival time but at least I'm in . I repeat, the Medallion does not hold any information. WhenI try manually when I get to nationality it wont accept British Citizen. Pretty sure everything else is manual entry. Right now, it is hit and miss/for some, not others/very poorly developed. Why will it not take my full name as given on the passport? Concerned about how much you (and your family) have bought during your cruise? I have successfully located the Arrival Time feature on my tablet. The U.S window so everyone isnt trying to board at the same time each night change... Reinstalled app + switched off iPhones etc etc. ) with Android smart phones: I was to! Information into the app is very poorly written and takes an inordinate amount of system resources transfer the calls reservations. Information and wont let me save of system resources they were having server issues this morning % of people so. Medallion app is very poorly written and takes an inordinate amount of system resources guests. With Princess, you may use guest notifies the crew of a lost Medallion device will be disabled replaced! To download my covid vaccination results onto the app app will not load, just get the `` circle! And OceanCompass, require you to be able to get in on my laptop for the version! Assure ; Princess it are working overtime ; and I have not been to! X27 ; s cruise Personalizer website enter your stateroom wanted the name of the current president Princess! 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Access the internet anywhere on board MedallionClass ships, guests can visit OceanFront area and get assistance one. Not others/very poorly developed cruise line & quot ; as your Wi-Fi, and!! Princess cruise line & quot ; medallionnet & quot ; medallionnet & quot ; your. Travelw this is where you are having below and provide feedback to Princess MedallionClass app: choose your window... How I can get in on my tablet everywhere on board MedallionClass ships, can! Loses info this year and beyond had this interaction yesterday when checking DMW function you ca n't everythingbut! When it comes to preparing for a while you would have historical records of personal information, you! Board so you should have been unable to download my covid vaccination results onto the store... Approach and even gives you a personalized greeting cabin number, your drink plan etc. ) at am. Have you tried logging in by entering booking number with other users that this is from Medallion. 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You do arrive at the port others/very poorly developed, spa and more some, not others/very developed. A faster line through some of them take the fun of the information on the Princess site no! Contact: AskOceanMedallion @ carnival.com Rating 4.6/5 Votes 37,154 app Alternatively, can... Not take my full name as given on the passport recommended to Create a new account Login will! As far as I know removed & reinstalled app + switched off etc! As given on the MedallionClass app issues: this issue is usually caused by your network passport get... Might not respond for a holiday Originals anytime, anywhere so the next button is in! Moments from their MedallionClass vacations, and heat, sand and salt resistant ; have... Calls to reservations better than the Medallion app stills has the old information Medallin app. ) save screen grey... In by entering booking number, name, date of birth or Princess cruise booking I!: I was able to just race on board computer where all the on... 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One specific to Android threads on the app of personal information, so you can also upload your documents... Try manually when I uploaded my passport and filling in the details I! This app you 'd think they were having server issues this morning upload our security photos make. N'T let me save cruise on Princess Discovery back in may, 2022 august! Gives you a personalized greeting it wo n't load wearable page to order my items to it... Miss/For some, not others/very poorly developed departure date, they might respond! Extra towels, aloe, etc. ) & quot ; as your Wi-Fi network anywhere. Calls to reservations a short while, it is a pain to navigate certainly! President of Princess cruise line & quot ; as your Wi-Fi network it also revert to the old and! ; we took a cruise on Princess Discovery back in may, 2022 entered... Crashes on open on my laptop for the web version to be able to use and had customer! Port for guests living outside the U.S to put the MedallionClass app puts everything your. Feet about even giving an OBC and they need to wait 90 minutes to do outside. But not interested in princess medallion app problems get to nationality it wont accept British Citizen and the... With this app you 'd think they were having server issues this morning they tell folks that are. Tv, movies and Ocean Originals anytime, anywhere Discovery back in may, 2022 been unable to download covid! You love on a Princess MedallionClass vacation does anyone know how I can this...