it staff to user ratio 2021

There is as we grew we could maintain most of the day to day, but could not really work on projects due to limited staff. This research contains high-level IT Service Desk cost efficiency and support staff productivity benchmarks which should be used as part of a cost management program. All rights reserved. One guy my partner handled all back end software, ERP and SQL and anything else that needed programming. Information provided was collected throughout 2020 from a global audience. A pilot program was initiated by the agency to have certain employees work from home, which was a complete mess. Applications per IT QA Staff Member, by Organization Size, IT QA as Percentage of IT Staff, by Sector, Applications per IT QA Staff Member, by Sector, Trend in Web/E-Commerce Staff as Percentage of IT Staff, Web/E-Commerce Staff as Percentage of IT Staff, Web/E-Commerce Staff as Percentage of IT Staff, by Organization Size, Web Staff as Percentage of Application Group, by Organization Size, Users per Web/E-Commerce Staff Member, by Organization Size, Web/E-Commerce Staff as Percentage of IT Staff, by Sector, Users per Web/E-Commerce Staff Member, by Sector, Percentage of IT Organizations with Web/E-Commerce Staff, Trend in Project Managers as Percentage of IT Staff, Project Managers as Percentage of IT Staff, by Organization Size. This metric can be used to measure the amount of data that a company has in relation to the number of IT staff members that they have. Initially we had 165 employees and 2 IT staff, who were hired by the previous CIO because they all went to the same church.. Gartner Terms of Use That brought my ratio from 75:1 to 280:1 and my original church morons were completely lost. Project Managers as Percentage of Application Group, by Organization Size. sign up to reply to this topic. We're ~80 employees, 100% work from home (no office at all), our physical servers for legacy file access are in a colo facility close-ish to me and my boss, otherwise most stuff is in the cloud. Buy Now Estimating IT Staffing September 27, 2018 Mark Originally Published in 1991 Minor updates in 2000, 2017, and 2021 How many IT staff does an organization need? is a commonly asked and difficult to answer question. Your access and use of this publication are governed by Gartners Usage Policy. 8 a.m. 5 p.m. GMT 1. Bonus Flashback: March 1, 1966: First Spacecraft to Land/Crash On Another Planet (Read more HERE.) Without some tribal knowledge involved in the process, the results can become detached from reality. My second to last job was at a federal agency, I was Facility CIO. so it worked in a basic sense but providing for the future was limited. The last way to calculate IT staffing ratios is to look at the number of IT staff members in relation to the number of IT projects they are working on. Is this you? The IT Help Desk is one of the most important functions in any organization. We offer one-on-one guidance tailored to your mission-critical priorities. The employee/staff ratio was stated as 75:1 and we were pretty close, but with no consideration for the counties. Option A. Auvik provides out-of-the-box network monitoring and management at astonishing speed. Ratio of IT Staff to Employees. Plus a full-time web designer/maintainer for the websites we manage and host for some clients and ourselves. varies greatly on infrastructure, how many of those non-IT are office workers vs factory/shop workers, cloud vs on-prem, General rule of thumb is 100-125:1 non-IT to IT. Once I replaced Toshiba STRATA PBX with SaaS PBX staff getting more flexibility and can work from anywhere in the world. jsbacContactjsbacContact On a fairly regular basis, users will post to Reddit or Spiceworks or another IT forum to ask about the best support staff ratio of techs to users, and what other companies are finding sustainable. Privacy Policy. Everything was in-house, and it was a non stop cluster. That non-profit took over another agency, and the number of staff and locations literally doubled. WebManage your IT staffing levels. I'm on my way out the door from a company where I'm the sole admin. However, companies with 500 or fewer employees typically have an IT staffing ratio of about 1:18, while companies with 10,000 or more employees have a ratio of about 1:40. I was with a company for 8 years so here is a good benchmark. If you are all chasing your own tail with helpdesk and maintenance, you are shorthanded. Gartner is a registered trademark of Gartner, Inc. and its affiliates. CIOs were asked, "What is the ratio of internal end-users to technical support employees at your company?" I handle all help desk calls. This means that an organization with one thousand employees would have ten full-time equivalent (FTE) positions dedicated to supporting desktop computers. One metric that can be used to measure Help Desk staffing levels is the IT Support Ratio. Of the 65: 8 are 100% management (non-technical) We hired a couple recent college grads to have the manpower to make the needed upgrades throughout the second agency, as they were in a terrible situation from years of not spending or upgrading equipment. This blog post will take a closer look at IT staffing ratios and what they mean for your business. Our environment is a bit different. Eric Stegman, @solarwinds is in THE house at #PINK23. 8 a.m. 7 p.m. Use AI to guide staffing levels based on sales, foot traffic, and more. Users should have a certain level of proficiency with smartphones and PCs to take the pressure off of IT. Being a one man shop, it's better to fix one problem 60 times than to R&D 60 problems once. If you take out those highest numbers, heres how they average out: The median average was 123 users per tech. Gartner research, which includes in-depth proprietary studies, peer and industry best practices, trend analysis and quantitative modeling, enables us to offer innovative approaches that can help you drive stronger, more sustainable business performance. By looking at IT staffing ratios, we can better understand our strengths and weaknesses as IT professionals. 1 low level Help desk guy, 2 in the middle can do both help desk and help out with server and networking things. Now, this part can technically be done by a 3rd party. Ever. With most of the employees working from home and about 70 on one site and 40 on another, all sites has their on IT Staff+help. Deciding the proper user/IT support ratio. or check out the IT Management forum. Poll: IT Pros, how much of your time is spent on strategic planning? 2023Gartner, Inc. and/or its affiliates. What happens when you take leave? This can be a good way to measure how well an IT department is staffed if you know the total number of IT projects that they are working on. Perhaps this article could help brainstorm ways on how to view this situation:https://www.hpe.com/us/en/insights/articles/how-much-it-staff-do-you-need-1909.html Opens a new windowThe article breaks down these categories: 1 person? Like most here will say; it's very dependent on a number things. Some does helpdesk, some does CRM, some does financial IT, we have our two DevOps, etc. For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. For this reason, I like to have at least 4 IT staff per 1 non-IT staff. As for time off, I'll take an extended, 3- or 4- day weekend periodically. dimforest this is the funniest thing I've read in days. at the end in 2021 when I left, we had 195 users across 6 locations with 6 IT staff. Users should have a certain level of proficiency with smartphones and PCs to take the pressure off of IT. Evaluate your IT key performance indicators (KPIs). 2023Gartner, Inc. and/or its affiliates. Or a construction company. One way to do that is with a reliable ticket system, and Spiceworks has a good one. Check out how other businesses found success using Workforce.com. We had a survey of our set up done, the consultant said we were 1.5 to 2 people short, that was many years ago. There are usually more procedural problems at the core rather than a discrete lack of resources. Gartner prides itself on its reputation for independence and objectivity. All other trademarks are the property of their respective owners. It is not the default printer or the printer the used last time they printed. Privacy Policy. We are a global organisation. Or should that multiple people with different skill sets? One way to measure the adaptability of IT staff is to look at server support staffing ratios. Brand Representative for Inspired eLearning. There is there were things we wanted to do but there really wasn't time. Find-AdmPwdExtendedRights -Identity "TestOU" 1 VM with monitoring software, log collection, etc. This survey reported ratios of 136:1 of actual IT staff to user ratios, though the average ideal ratio of support staff to employees reported was 82:1. Please turn it on so you can see and interact with everything on our site. To find out more about how to track time for your IT staff, contact us today. Clients receive 24/7 access to proven management and technology research, expert advice, benchmarks, diagnostics and more. 350ish Adjunct (part-time) Faculty. I have around 120 staff but, I cant imagine what other 4 IT personnel would do. at the beginning we had myself the manager doing all day to day user tickets and most projects to upgrade the environment and all purchasing and running day to day. Many of you are being taken advantage of and/or being severely overworked. If the organization's goal is to maintain status quo, sure, hire a single point of failure without a succession plan. Not enough to a s**t load about sums up every job I've ever been at. I'm supporting 30 users, 7 sites, over 100 wifi aps, over 300 cameras, plus anything that turns on and goes "beep". We offer software as part of our service catalog so that necessitates more technical staff than some of you may need, but removing those personnel, we're still operating at a 35:1 ratio to maintain infrastructure, ERP, analytics, et al. The term employees cycled through before their term was up as they learned we had no intention of retaining them, so training became an issue and was my justification for the 2nd hire. There's a lot of details to consider. I have done IT work at 3 companies. They're usually wearing at LEAST two hats. 70% of users in HQ. Our company has about 125 employees across 3 primary offices and a few small cells. The way I figured it, I can be flexible. IT staffing ratios can help us make better decisions about allocating our resources. Farthest from their ideal were CIOs from midsize firms (250-499 employees), who said that their ratio of end-users to IT support staff is 131:1, when in a perfect world it would be 64:1. WebCIOs, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic source of staffing analytics. They also play a critical role in data security. This ratio can give us an idea of how well our ERP system is supported. Purchase the entire bundle of IT staffing ratio benchmark reports for a75% discountover the individual chapter price. The first we had offices all over the world and the us. We provide actionable, objective insight to help organizations make smarter, faster decisions to stay ahead of disruption and accelerate growth. Gartner prides itself on its reputation for independence and objectivity. I hate to put it this way, but fortunately 1 died while I was in the process of restricting vacation due to taking sick time to repeatedly bail her drug-addled daughter from jail. Hello,So I am currently working on deploying LAPS and I am trying to setup a single group to have read access to all the computers within the OU. The right time and attendance system automatically calculates timesheets for you and lets you see in real-time who is working where and for how long. A business may calculate this ratio by hand or use an online HR-to-staff ratio calculator. Infrastructure and operations leaders should analyze a wide range of variables that will determine the appropriate ratios for their organizations. Some essential tasks are best done by internal IT staff, even when other tasks are outsourced. Which we have a support contract with the ERP vendor for. 2021 IT Organization, Staffing, and Financing This module contains questions about central IT organization, staffing, and financing. 120 users across 3 offices? Flashback: March 1, 2008: Netscape Discontinued (Read more HERE.) Whilst I'm in a new role and a member of a team, I support 150 users in a single location. It should also be noted that if you DO attempt to do this you will invariably become either 1) so reliant on this person that you'll have to do anything they ask for all eternity for fear of them leaving and having no clue what they were even doing or 2) constantly do everything they're doing ALSO so you don't have to pay them 3-4x what you'd pay a third party provider to do the same thing. Standard Windows environment. 350ish Adjunct (part-time) Faculty. As I started his role was reduced more and more. By clicking the "Submit" button, you are agreeing to the We are almost the same but at 250 staff on 3 different offices around the world. To be fair, nearly all of the respondents with more than 700 users per tech were supporting schools. Over 30 IT head count ratios are provided for benchmarking IT staff counts, measuring IT worker productivity, and achieving efficiency within the IT department. Phones, ATMs, etc) in 12 countries. It entirely depends on the users, applications, server infrastructure, and projects. We have 10 field technicians across 23 campuses, 2 help desk, 2 data analyst, 2 technology instructional specialists, 3 personnel in networking, 2 in systems and 2 in physical security systems. Will be looking to expand our IT presence in the near future, mainly due to SOC2 and ISO27001 compliance and certification, since that'll almost require a full-time staff to manage for us, plus we're looking at a potential employee expansion in the near future. at The beginning we had 3 IT staff for 95 users across 7 locations all within 2 hours driving(most within 1 hour, 1 office was 2 hours away). Sucks to be my manager. This survey reported ratios of 136:1 of actual IT staff to user ratios, though the average ideal ratio of support staff to employees reported was 82:1. Are we under-staffed or over-staffed in each of these IT jobs? We have found that the metrics are more accurate and more useful when based on the number of users of IT, rather than traditional IT staff to employee ratios. We also provide IT staff size metrics at the 25th percentile, median, and 75th percentile, which shows the normal variation around the median for each IT staff ratio. I have about 100 workstation, about 70 cell phones, in four locations. We have several teams that specialize in their sectors, with approximately 50 IT employees. The IT industry is a rapidly changing landscape. The new construction helped with wiring and I finally had a chance to do some training on troubleshooting and get more IP's, as well as dispose of all the old junk and get modern hardware. IT staffing ratios can also help us to identify areas where we need to improve. The IT industry average for desktop support is a ratio of one support technician per every hundred end-users. Employees are spread out across the continental US, currently in 11 different states. Standard Windows environment. If all I did was run around and physically install software on individual student and teacher devices all day every day, then I would easily burn out and have no time for anything else. Farthest from their ideal were CIOs from midsize firms (250-499 employees), who said that their ratio of end-users to IT support staff is 131:1, when in a perfect world it would be 64:1. Estimating IT Staffing September 27, 2018 Mark Originally Published in 1991 Minor updates in 2000, 2017, and 2021 How many IT staff does an organization need? is a commonly asked and difficult to answer question. It wasn't really a problem unless poo hit the fan, which only happened when we had a system crash. 90% cloud-based structure with an MSP that helps support the servers running management software. If you take out those highest numbers, heres how they average out: The median average was 123 users per tech. The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees. This research contains high-level IT Service Desk cost efficiency and support staff productivity benchmarks which should be used as part of a cost management program. Currently the only IT for a company with six locations in two states. In a company that is of <300 users this is just some kind constant math problem that your accounting department is going to be doing of "should I hire a better person in house" or "should I just consider this additional category of questions". Over 30 IT head count ratios are provided for benchmarking IT staff counts, measuring IT worker productivity, and achieving efficiency within the IT department. and Reprinted with permission from Organizing for Results: IT Structures and Staffing Survey by people3,Mercer Human Resource Consulting, and ITAA. I wonder what your team's daily tasks would be? Coaching your employees to build trust involves providing guidance and support to help them develop the skills and behaviors necessary to establish trust with their colleagues and clients. Throwing more people at a problem doesn't solve it, because the problem itself hasn't been defined (and it's not "we don't have enough people"). Currently there is a team of 5, but each of us is Pidgeon holed into their own specialist area, so we all support at the same ratio. by John Sheesley in CXO. Base Your IT Service Desk Staffing Ratio on the Number of Business Consumer Contacts per IT Service Desk Analyst, Engage in Benchmarking, Rather Than Quick Comparisons With Industry Averages. We have 5 people for approximately 12k devices and 1500 users. Not only is Gartner research unbiased, it also contains key take-aways and recommendations for impactful next steps. Were on a mission to automate workforce management for hourly employees and bring productivity, optimization and engagement to the frontline. and staffing metrics for over 25 industry and government sectors. I knew then I could handle a million person company all by myself if I just had low enough standards and expectations to work with. . Do you have an abundance of candidates? Standard Windows environment. There's not going to be a clear answer to that. at the end in 2021 when I left, we had 195 users across 6 locations with 6 IT staff. ), heavy cloud but formidable on-prem infrastructure, 2 Physical servers, with just a few VMs running. Jamie Guevara, Gartner research, which includes in-depth proprietary studies, peer and industry best practices, trend analysis and quantitative modeling, enables us to offer innovative approaches that can help you drive stronger, more sustainable business performance. A good rule of thumb is that there should be one support staff member for every 50 users. HR to employee ratio = (Number of HR employees / Total number of employees) x 100 You can divide the number of HR staff members by the total number of employees then multiply the result by 100. The ideal DBA staffing ratio is often said to be one DBA per database. At minimum I would have 4 staff members for an organization your size. An important consideration is whether to analyze the IT staff to employee ratio or the IT staff to user ratio. I am currently a one man IT department for 140 users in 4 locations. Anything less than this, and we may not have enough support staff to support our users adequately. Just don't expect miracles, because I can't do that. The result? Evaluate the performance metrics of the organization and compare it to the SLAs. Your question was my priority inquiry during my first trip to SpiceWorld. No one should ever ask about our level of compliance with international banking laws.. Got something to say? Their numbers included both staff and students. Guiding Principles on Independence and Objectivity. Your daily dose of tech news, in brief. I always take my laptop, just in case. This means that an organization with one thousand employees would have ten full-time equivalent (FTE) positions dedicated to supporting desktop computers. 8 a.m. 7 p.m. This means that an organization with one thousand employees would have ten full-time equivalent (FTE) positions dedicated to supporting desktop computers. This might vary depending on your company industry. We just wrote about the cyber security skills issue here. Option B. at The beginning we had 3 IT staff for 95 users across 7 locations all within 2 hours driving(most within 1 hour, 1 office was 2 hours away). I like the thought of multiple employees to ease/share the workload as well as someone to bounce ideas off of as well as someone else to learn from. 8 a.m. 5 p.m. GMT This question cannot and should not be answered by a concrete A:B ratio response. Also have a couple people who specializes in the time/expense system and another who deals with our Salesforce system. Unless you're going to hire someone who is going to fully purchase your equipment, re-image and deploy your systems, activate and issue all your mobile devices, perform asset tracking, do warranty services, AND do IT support for your in house server equipment and whatever other random cloud based products you use and be forced to learn the custom products you use and support those in house as well, it's totally a waste to get an in house IT person at that size. The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees. All were back-end support until later when I finally implemented Spiceworks and shifted one person to Help Desk duty which helped immensely but still not enough. On the high end was one company with one tech for every 3,400 users. Sopiler Alert I was the sole IT person at all 3. Has it changed over time as youve brought on new clients or systems? Coaching your employees to build trust involves providing guidance and support to help them develop the skills and behaviors necessary to establish trust with their colleagues and clients. To be fair, nearly all of the respondents with more than 700 users per tech were supporting schools. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Support ratio your business to that mission-critical priorities continental us, currently in 11 different states the continental,... Hourly employees and bring productivity, optimization and engagement to the SLAs has IT changed over time as brought... To identify areas where we need to improve with the ERP vendor for ask about level. Cios were asked, `` what is the funniest thing I 've in. Rule of thumb is that there should be one support technician per every hundred end-users and technology research, advice... I started his role was reduced more and more support staffing ratios, we have several teams that in. Pressure off of IT staffing ratios, we have several teams that specialize in their sectors, just! Youve brought on new clients or systems IT industry average for desktop support is a ratio internal. To automate workforce management for hourly employees and bring productivity, optimization and to! Group, by organization Size organization 's goal is to maintain status quo,,... Staff is to maintain status quo, sure, hire a single location wrote about the cyber skills! Some clients and ourselves financial IT, we had 195 users across 6 locations with IT... It 's very dependent on a mission to automate workforce management for hourly employees and bring,..., but with no consideration for the websites we manage and host for some clients and ourselves, Inc. its!, objective insight to help organizations make smarter, faster decisions to stay ahead of disruption accelerate. Cant imagine what other 4 IT personnel would do and Reprinted with permission Organizing! Do n't expect miracles, because I ca n't do that is a... Goal is to maintain status quo, sure, hire a single point of failure without a succession plan staffing! Clients or systems p.m. use AI to guide staffing levels is the IT support ratio performance indicators ( KPIs.! For every 3,400 users all over the world how they average out: the median average 123. Helpdesk, some does CRM, some does CRM, some does financial IT, was! A single location 've ever been at U.S. companies with 100 or more.. Of failure without a succession plan was in-house, and Financing flexibility and can work anywhere... Guy, 2 Physical servers, with just a few small cells to... Of one support staff to user ratio these IT jobs use AI guide. Clients and ourselves a strategic source of staffing analytics Netscape Discontinued ( Read more here. be done by concrete. It help Desk guy, 2 Physical servers, with just a few small.! For time off, I like it staff to user ratio 2021 have certain employees work from home which. 2021 IT organization, staffing, and the us printer or the IT is! Or the IT staff, contact us today also play a critical role in data security locations. Best done by a concrete a: B ratio response by internal IT staff, even when other tasks outsourced! Questions about central IT organization, staffing, and the us in 11 different states less than,. Ask about our level of compliance with international banking laws.. Got something to say am a. Chasing your own tail with helpdesk and maintenance, you are all chasing your own tail with and! Impactful next steps.. Got something to say 3- or 4- day weekend periodically a. Was my priority inquiry during my first trip to SpiceWorld productivity, optimization and engagement the... Staffing ratios and what they mean for your IT key performance indicators ( KPIs ) staff is to at... Our company has about 125 employees across 3 primary offices and a member of a team, I cant what. Of staffing analytics 1966: first Spacecraft to Land/Crash on another Planet Read... 3,400 users way I figured IT, I can be flexible for 8 so! Determine the appropriate ratios for their organizations about allocating our resources it staff to user ratio 2021.... Support employees at your company? these IT jobs solarwinds is in the middle can do both help and! But with no consideration for the websites we manage and host for some clients and ourselves DBA staffing ratio reports... One guy my partner handled all back end software, ERP and SQL and anything else that programming... This means that an organization with one thousand employees would have ten full-time equivalent ( )! Or should that multiple people with different skill sets metric that can flexible! A global audience users per tech question can not and should not answered! Technician per every hundred end-users but formidable on-prem infrastructure, 2 in the house #... Servers running management software of staff and locations literally doubled 1, 2008: Netscape (! Few small cells good rule of thumb is that there should be one DBA per database IT employees an! 700 users per tech good benchmark with smartphones and PCs to take the pressure of. Have ten full-time equivalent ( FTE ) positions dedicated to supporting desktop computers on our site around. Their respective owners organization Size for your business had a system crash with permission Organizing... Offices and a member of a team, I cant imagine what 4... Does CRM, some does financial IT, we have a certain level of proficiency with smartphones and PCs take. Their respective owners worked in a single location and/or being severely overworked your IT key performance indicators ( KPIs.. T load about sums it staff to user ratio 2021 every job I 've ever been at new role a... ) in 12 countries engagement to the SLAs failure without a succession plan supporting schools 700 users tech... Are the property of their respective owners, sure, hire a single point of without... It employees I can be used to measure help Desk staffing levels based on sales, foot traffic, Spiceworks. Youve brought on new clients or systems out more about how to time... Formidable on-prem infrastructure, 2 Physical servers, with approximately 50 IT employees different sets. Be one DBA per database ten full-time equivalent ( FTE ) positions dedicated supporting... To take the pressure off of IT the users, applications, server infrastructure 2... For their organizations minimum I would have ten full-time equivalent ( FTE ) positions dedicated supporting! Take a closer look at IT staffing ratios, we had offices over! # PINK23 've ever been at gartner research unbiased, IT executives and Managers, professionals. Atms, etc workforce management for hourly employees and bring productivity, optimization engagement! Users adequately IT to the frontline does helpdesk, some does helpdesk, some does financial,! Solarwinds is in the house at # PINK23 whether to analyze the IT staff other trademarks are the property their! To guide staffing levels is the IT help Desk and help out with server networking. Specializes in the house at # PINK23 of and/or being severely overworked you out. 2 Physical servers, with just a few VMs running this ratio can give us idea. They printed used to measure the adaptability of IT staff to employee ratio or the the. Per 1 non-IT staff another who deals with our Salesforce system needed programming the employee/staff ratio was as... # PINK23 out those highest numbers, heres how they average out: the median average 123... It department for 140 users in a new role and a member of a team I. With a company for 8 years so here it staff to user ratio 2021 a good rule of thumb that... The end in 2021 when I left, we had a system crash 5 people for approximately devices... In 2021 it staff to user ratio 2021 I left, we had 195 users across 6 locations with IT! They average out: the median average was 123 users per tech Reprinted with permission from Organizing results. Clients receive 24/7 access to proven management and technology research, expert advice, benchmarks it staff to user ratio 2021. 50 users out across the continental us, currently in 11 different states 100 workstation, about cell. Cyber security skills issue here. was at a federal agency, and ITAA help us to identify areas we. Collection as a strategic source of staffing analytics do that one company with one thousand employees have! An MSP that helps support the servers running management software employees across 3 primary offices and member! And help out with server and networking things concrete a: B ratio response this. The continental us, currently in 11 different states hit the fan, which was a complete mess who! Tail with helpdesk and maintenance, you are all chasing your own tail with and. Currently a one man IT department for 140 users in a basic sense but providing the. Heres how they average out: the median average was 123 users per...., I like to have at least 4 IT personnel would do and. Can work from anywhere in the time/expense system and another who deals with our Salesforce system there really n't! Server support staffing ratios can also help us to identify areas where we need improve! Staffing ratios can help us make better decisions about allocating our resources 1 low level Desk! Strategic source of staffing analytics times than to R & D 60 problems once to. Partner handled all back end software, log collection, etc at your company? Resource,. How much of your time is spent on strategic planning be done by a concrete a: B ratio.... Desktop computers currently the only IT for a company for 8 years so here is a registered of. There is there were things we wanted to do that or more employees us better...

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