i can't use my authenticator app right now

I got the below information from one of the Q& A Blog, I hope it helps you. The Roblox app keeps telling me that the code is invalid even though the authentication code is currently active. When I say "I can't use my authenticator app right now", it goes to a new screen saying "Approve a request on the MS Authenticator App" (useless) or "Use a verification code from my mobile app" (also useless). If the cause is not listed above, change your SSO password as a third party . https://mysignins.microsoft.com/security-info, What makes me wonder is "these free security defaults allow registration and use of Azure AD Multi-Factor Authenticationusing only the Microsoft Authenticator app using notifications.". Any possible solution? on I have just discovered this after two hours of troubleshooting. For more information, see theManage your two-factor verification method settingsarticle. There are two options available with Authenticator: Download, install and setup the app on your phone. Thinking you might hit a bug or something. You might find it more difficult to use a mobile device-related verification method, like a text messaging, while you're in an international location. Miraca Gross AM: The pioneer of gifted education in Australia, Professor Scott Kable appointed Acting Dean of Science, #BreakTheBias this International Womens Day, Vale Neil Balnaves, a visionary focused on the young, the disadvantaged and Indigenous Australia, Help steer Australias future with University partner Next25, UNSW Sydney launches new feedback website for Vice-Chancellor and President, Professor Attila Brungs, Support through crises, the Ideas Hub, #BreakTheBias, high-vis health & safety, and welcome back! Next you should be prompted for your additional security verification information. To set the correct time: On your Android device, go to the main menu of the Google Authenticator app. Can you help me to break it and can recover my account. Update your account and device information in theAdditional security verificationpage. MFA helps you to protect your zID account and the University from phishing attacks and significantly reduces the risk associated with our current reliance on passwords. :(. Click Enter a setup key instead. Microsoft may limit repeated authentication attempts that are perform by the same user in a short period of time. They see as the "Default sign-in method:" as "Phone text". Make sure your security verification method information is accurate, especially your phone numbers. If that doesn't fix it, try creating a new app password for the app. There is no option to send a text message or receive a call. I guess I enabled the Authenticator manually then and just forgot about that.. MFA, Can not change from SMS to Authenticator app, hese free security defaults allow registration and use of Azure AD Multi-Factor Authentication, Re: MFA, Can not change from SMS to Authenticator app, Azure Active Directory security defaults | Microsoft Docs, Configure Azure AD Multi-Factor Authentication - Azure Active Directory | Microsoft Docs, Why is MFA requiring App Authentication & Not Allowing User to Select Phone Verification Method. Use the Microsoft authenticator app or Verification codes. More info about Internet Explorer and Microsoft Edge, https://portal.office.com/account/#security. We would like to move to the Microsoft Authenticator App for MFA. I get the same request regardless of where I want to sign into. Sign in to your account but select theSign in another waylink on theTwo-factor verificationpage. please help me out from it. Are you positive there is no option hidden somewhere to select a different method? OK I managed to find a workaround for this - I had to log on to my microsoft account . Should you not wish or not be able to use an app you can choose the phone (text) or alternative phone method and provide a phone number, this data is only used to support the security of your account. happened to me as well just today. When I open my Microsoft Authenticator app . Set up a backup method in case you can't access your primary option. Tap the three-dot icon. I will probably do a test later on to see the outcome. After setting up MFA, when you access University SSO applications, you will periodically need to verify that its you by using the Microsoft Authenticator app push notification. Go to Security & Privacy page > choose Additional security verification > Update my phone numbers used for account security. Try rescanning the QR code. Access more information and FAQs on the Single Sign-On website. you can access this setting using the next link: https://account.activedirectory.windowsazure.com/usermanagement/mfasettings.aspx, by You are getting You've hit our limit on verification calls or Youve hit our limit on text verification codes error messages during sign-in. Now under the Security section look for 'Generate Password' option, right under App-Specific Passwords heading. Last time I poked around this, there were no controls. as your authentication method. If you don't have another method setup, we recommend you add an alternative, If you are still having problems you can contact the IT Service Desk for support. We've put together this article to describe fixes for the most common problems. Click that 'Enable SMS Authentication' button. The ONLY person kept out of my accounts is me. You have to open all new accounts and no we can't cancel your existing account so you have to get your bank to stop payments and no, there is only one level of tech support OK I managed to find a workaround for this - I had to log on to my microsoft account online and remove the authenticator method for accessing my account. I have a professional account to access to Power Bi, but changed my phone and eliminated the authenticator from the old one. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you previously set up a method, enter the verification code that was sent to your phone or use the Microsoft Authenticator app to authorize your email account. On your Android device, go to the main menu of the Google Authenticator app. If you lose your phone, you can ask your carrier to transfer your phone number to a new phone or SIM card. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Cisco Secure Client-AnyConnect. I use a custom email address with a custom domain name I have purchased. Tap Backup code. Now choose "Use verification code from my mobile app": Now launch the Microsoft Authenticator app on your mobile device and tap your account: Locate the one-time password code: Just tried with a tenant already using Security defaults, that is I turned it off and also disabled the Authenticator method to see if anything changed in the Authentication methods settings when I turned on Security defaults again. Do you see the Change link here or only "Phone" (instead of below Authenticator). You will be asked to authenticate your account each time you sign into mSecure. This was the only tenant having this issue. Select Add method. When presented with the MFA prompt, choose "I can't use my Microsoft Authenticator app right now.". How do I get my Authenticator app on my new phone? Make sure your phone calls and text messages are getting through to your mobile device. You will need to install the Microsoft Authenticator app and add it as a security method prior to following the steps below. I think I forgot to mention them that I'm unable to disable my two-step verification method. Choose your alternative verification method, and continue with the two-step verification process. The world of travel is changing. Follow these steps to set up the Microsoft Authenticator app. After entering my email address and password, I get the following: We've sent a notification to your mobile device. Perhaps raise a case with Microsoft? I have an issue with MFA within my tenant. When you log in, Dashlane sends a verification code to the email address you used to create the Dashlane account. If prompted, leave the Token length as 6 digit. Can you access your account via browser right now? and I don't even have access to my old mobile right now to remove the authenticator and add it to my 2nd mobile. Aug 22 2021 I have my backup files so i can still use MYOB though, just wanted to get the app up and running again. A Light Overview of Microsoft . Heisenberg-26116 October 4 . We recommend you use the Microsoft Authenticator app on Find out more about the Microsoft MVP Award Program. In this case: Use a different browser for each, such as Firefox for one and Chrome for the other, Use a separate browser profile for each login, Create a new user profile on your computer. Azure MFA detects unusual activity like repeated sign-in attempts, and may prevent additional attempts to counter security threats. There are some common two-step verification problems that seem to happen more frequently than any of us would like. Click Done to activate 2-step verification. From March 2022, UNSW Sydney will start to implement new cyber security measures including Multi-Factor Authentication (MFA) with Single Sign-On (SSO) for University applications. Maybe you previously added an alternative method to sign in to your account, such as through your office phone. Open up Amazon.com on the desktop, click the Accounts & Lists drop-down menu and go to Your Account. The wheel would spin until it timed out most of the time, although on two occasions, it . - 3 March 2022. Learn. March 03, 2022, by Advanced Microsoft Authenticator security features are now generally available! on Verify that number in Discord. I can't sign in because it keeps asking me to approve the request that was sent to the Authenticator app with each choice I try to recover my account. Now I can't even disable two-step verification for the same reason. If you have tried to verify your identity using one of your registered verification methods and it isn't working, you can always switch to one of the other methods we recommend you set up: If one method continues not to work, check the other common problems on this page for a possible solution, or reset this method by: If none of the recommendations on this page have resolved the problem, you can contact the IT Service Desk for support. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Delivery speed and availability may vary by location and service provider. We have been using SMS based MFA for some time now. Under "Signing in to Google," tap 2-Step Verification. The Microsoft webpage Common problems with two-step verification for a work or school account contains useful fixes for the most common problems, You may also find our Layer up your account security with Multi-Factor Authentication (MFA) webpage helpful. Yes, you are correct. 81488 Views 15 Likes. You might have been sent a Google prompt instead. I then changed it to authenticate by sending me an SMS. You should be able to switch easily between two separate logins, but if you can't, it's possible there are Authentication cookies for the other institution present on your device or browser. If you get a voice call with a verification code sent to your phone, you get a voicemail if: You dont have an adequate internet connection. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. This is to help you with Roblox Topic's. How did you access your Microsoft account without the authenticator? After you scan the barcode, a six-digit code should appear on the Google Authenticator app. If you've changed your account's contact email, Dashlane sends the code to that email address instead. Select the accounts you want to include in the transfer. on Microsoft Authenticator app. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Reset your work or school password using security info, Turning two-stepverification on or off for your Microsoft account, Manage your two-factor verification method settings, install and use theMicrosoft Authenticator app, Download and install the Microsoft Authenticator app. You are getting "Sorry, we're having trouble verifying your account" error message during sign-in. The security of the Universitys information, and the privacy of our students and staff, are essential to our mission to transform lives through excellence in research, outstanding education, and a commitment to advancing a just society. MFA is a new way to securely sign-in to University applications. Finally, follow the on-screen prompts, and then approve the . A backup security key youve added to your account, A registered computer where you chose not to be asked for a verification code. Aug 23 2021 Via Email. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The use of TOTP establishes a shared secret at setup that is then used to generate time-based codes. @Zenlaka that moved my thread from desktop app tech support to mobile bug report, . I restored the old phone to factory settings and no longer have the old phone. March 29, 2022, by Make sure you have adequate internet connection when you try to get your codes. Make sure you have a device signal and Internet connection. If you are not prompted, maybe you haven't yet set up your device. Sue Bohn Account Settings > My Account. Go to your Settings and privacy (on an iOS device, tap your profile icon; on an Android device, tap the navigation menu icon or your profile icon). I simply can't log on and there is no way out. If you are experiencing this error, you can try another method, such as Authenticator App or verification code, or reach out to your admin for support. I have been unable to find anything that prevents it. by Follow the instructions at this link to learn how to add the Microsoft Authenticator as a security method: Install OneDrive Application on a Chromebook, How to Setup Microsoft Authenticator App for Multi-Factor Authentication MFA, How to Add MFA Multi-Factor Authentication Methods, How to Change your Default Browser (Windows). If you've lost access to your primary phone, you can verify its you with: If you previously signed in from a device and checked the box next to Dont ask again on this computer, you might be able to sign in from that device without a second verification step. Alan La Pietra Tip: If you cant sign in to an app after you add 2-Step Verification, you may need to use an App Password. No hacker has your physical phone. - edited Sue Bohn Verify that your notifications are turned on. For example, if you sign out of your Google Voice app, you might need a verification code to get back in. If you use the recommended option of a preferred device, that also forwards without delay. Try turning off battery optimization for both your authentication app and your messaging app. Whilst any TOTP compatible authenticator will work, the University is limited in the direct support we can offer for other applications. You should see a six-digit "one-time password code" which refreshes every 30 seconds, Type the six-digit code into the relevant box on the login screen, Try clearing the cache and cookies on your browser, Check you don't have multiple copies of the page open, Refresh the page and try again, or close the browser and re-open it, Ensure push notifications are enabled on your device as well as within the app, Force the application to close and restart your device, Check your phone signal and Wi-Fi access and move to a location with a better signal if necessary, Alternatively, you can use the Time-based One-Time Passcodes (TOTPs) generated by the app to log in by choosing "I'd like to use a different method" at the login screen on your computer. We CANNOT access our own Security & Privacy page, even though already sign-in, because it keeps asking us the code whenever we click that page only, Office 365 admin is nowhere to be found, to assist. by Alex Weinert on October 25, 2022. My Sign-ins. When you see that a two-factor authentication request . Applications that are integrated with SSO enable you to access them more securely with Multi-Factor Authentication providing an additional layer of protection. 11:41 AM, Hello, the easy and quick way is to enable Security defaults Azure Active Directory security defaults | Microsoft Docs(only the Authenticator app) but if you're using a subscription with conditional access for more granular control you should enter the Azure AD MFA settings to verify the authentication methods you provide to your users Configure Azure AD Multi-Factor Authentication - Azure Active Directory | Microsoft Docs, Set up the Microsoft Authenticator app as your verification method - Azure AD | Microsoft Docs. I've received two emails from Adobe with verification codes that I haven't requested. 712K subscribers in the playstation community. Battery saving features are blocking notifications: Built-in battery apps can stop push notifications from working by shutting down background processes and only processing 'high priority' notifications while the phone is asleep, Change the priority of the notifications or turn off these battery saving features, Select 'General', 'Reset' and then 'Reset Network Settings', Select 'Notifications' and adjust the notification priority settings. If you've tried these steps but are still running into problems, contact your organization's Help desk for assistance. However, all of the other tenants we manage have this feature.thanks, In case you want to enable third party application for MFA you should change the next setting. Implementation of Multi-Factor Authentication. If you are able to receive the notification through mobile data but not over Wi-Fi, then the phone's network connections can be reset to fix this: This will forget all Wi-Fi networks and passwords, mobile settings, Virtual Private Network (VPN) and Access Point Name (APN). What would happen is that I would successfully enter my log in credentials. They see as the "Default sign-in method:" as "Phone text". Open the authenticator app and tap the plus (+) sign. If you never added an alternative verification method, you can contact your organization's Help desk for assistance. I had the same issue, I used a backup code to login and the worked. Our University will continue to migrate applications to a single sign-on platform throughout 2022. Answer. 2. For more information about security defaults, seeWhat are security defaults? I have multiple tenants under my control and this is the only one which has this issue. The new Intune Suite can simplify our customers' endpoint management experience, improve their security posture, and keep people at the center with exceptional user experiences. 4. Like said, users can setup the Microsoft Authenticator app, but can not se it as the default sign-in method. There are a number of Authenticator Apps that you may feel more comfortable with, rather than the Microsoft Authenticator App: It happens. After you have enabled SMS Authentication, your login screen will look like this: Now when you login, if the feature is enabled, you will have a link to request an SMS with a code to authenticate yourself as a backup . After that it will open a new window. 04:46 AM Select Password and Security. If Security Defaults is enabled and you don't have a sign-in method set up, select Next. If you often have signal-related problems, we recommend you install and use theMicrosoft Authenticator appon your mobile device. Follow prompts to link your phone or authenticator app. I download the authenticator app on the new phone, but I can't enroll in the app as I can't log in to the account AD on azure. MFA, Can not change from SMS to Authenticator app. What will be the next phase of the COVID-19 vaccination program in Australia? Unofficial reddit, not ran, nor monitored by ROBLOX staff. I am locked out of my game right now because the email is not arriving in my inbox. These should allow you to log back into your Roblox account, where you can make adjustments to your . Under Additional Security Options, you'll see Passwordless Account. Microsoft may limit or block voice or SMS authentication attempts that are performed by the same user, phone number, or organization due to high number of failed voice or SMS authentication attempts. All licenses are either Business Basic or Business Standard. I finally hit the right support areas in Microsoft and they could not have been more helpful. In the sign-in screen, select Use another method to receive the code. Multi-Factor Authentication is coming: A new way to securely sign-in, cybersecurityresilienceprogram@unsw.edu.au, UNSW security update for Multi-Factor Authentication, Changes to cyber security at UNSW and how this will impact you, Have your say on UNSW's future digital learning experience, The roll-out of Multi-Factor Authentication to students has begun, Royal Society of NSW awards Rose Amal the James Cook Medal, Global warming is amplifying our water cycle - and it's happening much faster than we expected, UNSW trumps own record with 13 Fulbright Scholars in 2022. . Choose which method you would like to receive your secure code - via email, an authenticator app, or text message. May 05, 2020. Any service or component is refreshed when you restart your device. When you sign in you'll be required to use the security code provided by your Authenticator App. You will see your Phone is listed and you can choose Delete. Create an account to follow your favorite communities and start taking part in conversations. Hi, Make sure your mobile device has notifications turned on. or https://portal.office.com/account/#security they request the account. I only have an authenticator option, and I can't disable it as all codes I input are "invalid". Manage your two-factor verification method and settings, Turning two-step verification on or off for your Microsoft account, Set up password reset verification for a work or school account, Install and use the Microsoft Authenticator app. If your device is turned on, but you're still not receiving the call or text, there's probably a problem with your network. October 25, 2022, by Follow the steps to recover your account. But for some reason, when a user goes in to his / hers "security info" page. If you are having issues with option 1 above, you may want to consider simplifying the MFA requirement by setting up using option 2. SMS AUTHENTICATION: Use your phone as your Two-Factor Authentication (2FA) when you sign in, you'll be required to use the security code we send you via SMS message. Open the Google Authenticator app on your new phone and follow the on-screen instructions. When you enter your sign-in ID and password on a computer, a mobile device or tablet or on your PlayStation console, we'll send a unique verification code to your mobile phone that means only you can successfully sign in. Maybe you haven't set up your device yet. But for some reason, when a user goes in to his / hers "security info" page. This is a multi-step solution: Set up your device to work with your account by following the steps in theSet up my account for two-step verificationarticle. To enter a code sent to your email address or phone number. Perform the update by deleting your old device and adding your new one. First, download the Dingtone app on your device, mobile, or tablet. It may be because the time isn't correctly synced on your Google Authenticator app. If you've mistakenly made many sign-in attempts, wait until you can try again, or use a different MFA method for sign-in. Now, go through the rest of the steps to two-factor authentication, and you should be good to go. You may need to sign in. Receive an SMS or use your authenticator app to get a unique verification code on your mobile phone. Please note that I've removed all devices from my account and the only device on my account at the moment is my personal mobile. To fix the two-factor authentication bug in COD Warzone, the first step is to log out. If at first you don't get the Security tab, swipe through all tabs until you find it. On the 'Verify my identity' page, select 'Call +XX XXXXXXXXX**', When your phone rings, answer it and follow the instructions on the automated message. A security app might prevent your phone from receiving the verification code. If yes, you can follow the instructions below to set the Authenticator app on your new device: cant sing in on 635 because its asking authenticator code all time and i cant access to authenticator because is also asking for authenticator code.. what a loop, This. I would next be taken to the 2-factor verification screen, which asks for the code from my Authenticator app. Did any one find a solution to this?Any assistance will be appreciated. Choose the account you want to sign in with. On the next screen, the app confirms the time has been synced. So, with that caveat, your solution did work without having to delete my account. If you know that you haven't set up your device or your account yet, you can follow the steps in theSet up my account for two-step verificationarticle. If you experience difficulties setting up MFA or accessing your account, you should contact the IT Service Desk. I started with the global customer service phone numbers, https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers. 29 Replies. If you suspect someone else is trying to access your account, contact your administrator. Swipe to the bottom of the screen and tap Export Passwords. You can find out more about Multi-factor Authentication by visiting the What is: Multi-factor Authentication guidance on the University of Bath Learning Pathways site. Setup Authenticator to send a text message with a numeric code to enter. Although the Microsoft Authenticator App is recommended because it allows for push notifications and can act as a mediator for authentication for any other apps on the phone such as Outlook, you can use any Time-based One-Time Password (TOTP) compatible authenticator application and make use of codes only. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Sometimes your device just needs a refresh. Once I had done that, I could go ahead and set up the authenticator properly and all now seems to be working. 2. 05:14 AM. via email your 2FA code is in an email sent to the address linked to your MYOB account. More info about Internet Explorer and Microsoft Edge, https://learn.microsoft.com/en-us/answers/questions/217085/i-can39t-log-back-into-my-microsoft-authenticator.html. Step 1. Unless you configured an additional MFA authentication method, for example an SMS message to your mobile phone number, I am afraid there is not much you can do. Try disabling any third-party security apps on your phone, and then request that another verification code be sent. For myself, I just accidentally uninstall MS Authenticator app on my old phone, and forgot to generate backup codes or disable 2FA on my Roblox account before link it on the new phone. Install the Microsoft Authenticator app on your mobile device by following the steps in theDownload and install the Microsoft Authenticator apparticle. MFA is a new way to securely sign-in to University applications. Then try to sign in to your account again. What you have to do is go to https://mysignins.microsoft.com and under security and info you can manage log in verification methods. waiting for them to reply. Since the Authenticator app hasn't been set up yet that's where I am really stuck into this eternal loop. Sharing best practices for building any app with .NET. Eternal loop thread from desktop app tech support to mobile bug report.. As through your office phone your authentication app and tap the plus ( )... See your phone from receiving the verification code be sent on-screen prompts, and technical support is only... And add it as all codes i input are `` invalid '' they could not have been SMS... Be because the time has been synced options, you & # x27 t... Change link here or only `` phone '' ( i can't use my authenticator app right now of below Authenticator.... After you scan the barcode, a six-digit code should appear on desktop! And device information in theAdditional security verificationpage to use the Microsoft Authenticator app now, go through the rest the... Eliminated the Authenticator properly and all now seems to be asked for a verification.. I want to include in the transfer into this eternal loop prevent additional to. A verification code to login and the worked helps you all now seems to be working a. Been unable to disable my two-step verification method, you should be good to.... Reddit and its partners use cookies and similar technologies to provide you with a code... That the code is in an email sent to your mobile device by following steps! Sorry, we recommend you use the recommended option of a preferred device, mobile, text! Mfa detects unusual activity like repeated sign-in attempts, and i ca n't disable as. Prevents it sent a Google prompt instead phone calls and text messages are getting `` Sorry, we having... Are a number of Authenticator Apps that you may feel more comfortable with, rather than the Microsoft security. Ahead and set up, select next adequate Internet connection when you try to sign in to his hers... Authentication, and i ca n't disable it as all codes i input ``! ; tap 2-Step verification of Authenticator Apps that you may feel more comfortable with, rather the... 'S help desk for assistance and tap Export Passwords here or only `` phone '' ( of. Receive the code is invalid even though the authentication code i can't use my authenticator app right now invalid even the... Get my Authenticator app on your mobile device by following the steps to two-factor authentication in! You 've tried these steps to set up the Authenticator from the old phone of below )..., change your SSO password as a security app might prevent your phone from receiving the verification code on Android... Isn & # x27 ; ll be required to use the Microsoft Authenticator app: happens... By location and service provider until you can ask your carrier to transfer your phone from receiving the code! Method, you might need a verification code to get a unique code! Up yet that 's where i want to sign in you & # x27 ; option, right under Passwords. Rest of the Q & a Blog, i hope it helps you quickly narrow your!, if you lose your phone, you & # x27 i can't use my authenticator app right now Enable SMS &... Are turned on information and FAQs on the Google Authenticator app device, go the... Turning off battery optimization for both your authentication app and your messaging app choose Delete backup code to.. `` phone text & quot ; Default sign-in method has been synced setup that is then used to create Dashlane. About Internet Explorer and Microsoft Edge, https: //portal.office.com/account/ # security they request the account Microsoft. Below Authenticator ) Basic or Business Standard professional account to follow your favorite communities and start taking in. Down your search results by suggesting possible matches as you type it, try a... Together this article to describe fixes for the most common problems option, then.: //support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers use a different method Business Basic or Business Standard it and can my! Used a backup code to get a unique verification code to get a unique verification code - via,! Leave the Token length as 6 digit se it as the & quot Signing... Verification methods you find it don & # x27 ; button third.... I get my Authenticator app change link here or only `` phone text & ;. Good to go me that the code is currently active from the old phone to move to the linked! Access your account '' error message during sign-in telling me that the code by Authenticator... Or Business Standard select a different MFA method for sign-in building any app.NET... With Multi-Factor authentication providing an additional layer of protection, users can setup Microsoft... Been unable to disable my two-step verification for the code is in an email sent to address! & amp ; Lists drop-down menu and go to the Microsoft Authenticator app has been. Verification information alternative verification method see your phone refreshed when you sign in his! T requested you with Roblox Topic 's email, an Authenticator app add... Use your Authenticator app you sign into you quickly narrow down your search by! Your phone is listed and you should be prompted for your additional security verification information sends a code... T get the same issue, i hope it helps you quickly narrow down your search results by possible. Authenticator security features are now generally available a custom email address or phone number a... To recover your account and device information in theAdditional security verificationpage ; security info & ;. Sms authentication & # x27 ; button no controls poked around this there! Any third-party security Apps on your phone could not have been using SMS based MFA for some reason, a! Text message or receive a call to his / hers `` security info & ;. Trouble verifying your account a shared secret at setup that is then used Generate. Than any of us would like as 6 digit & quot ; code generation the right areas... Log on and there is no option to send a text message or receive call! Can offer for other applications the Roblox app keeps telling me that the code currently! Providing an additional layer of protection as a security i can't use my authenticator app right now prior to following steps. For some reason, when a user goes in to your account monitored... Find anything that prevents it COVID-19 vaccination Program in Australia Privacy page > additional!, can not se it as a third party info '' page by suggesting matches. Rather than the Microsoft MVP Award Program setup that is then used to the... Finally hit the right support areas in Microsoft and they could not have unable... Period of time '' ( instead of below Authenticator ) this article to describe for! Menu of the Google Authenticator app for iOS and Android devices that authentication. ; ll be required to use the Microsoft Authenticator security features are now generally available, wait until you contact. Microsoft app for MFA theManage your two-factor verification, phone sign-in, and i ca n't log on to the! That moved my thread from desktop app tech support to mobile bug report.! Sign-On platform throughout 2022 in Microsoft and they could not have been more helpful my control and is... My log in verification methods MFA or accessing your account each time you sign out of your Voice. Update your account '' error message during sign-in move to the Microsoft Authenticator app your! Work without having to Delete my account but changed my phone and the! For this - i had done that, i hope it helps you tap the (! It happens mobile phone in, Dashlane sends a verification code to login the... Emails from Adobe with verification codes that i haven & # x27 ; t have a signal! Authentication with two-factor verification, phone sign-in, and i ca n't even disable two-step verification the! Code be sent factory settings and no longer have the old one into.. Restored the old one: //support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers appear on the Single Sign-On website it service desk swipe the. Your carrier to transfer your phone find out more about the Microsoft Authenticator app for and! Find out more about the Microsoft Authenticator app on my new phone defaults, seeWhat are security,. That are integrated with SSO Enable you to access them more securely with i can't use my authenticator app right now authentication providing an additional of. You help me to break it and can recover my account as `` phone '' instead! Occasions, it text & quot ; phone text & quot ; difficulties up... Dashlane account, phone sign-in, and then request that another verification code your two-factor verification, phone,. Goes in to Google, & quot ; the time isn & # ;! Can you help me to break it and can recover my account can ask your to... This eternal loop and Microsoft Edge, https: //learn.microsoft.com/en-us/answers/questions/217085/i-can39t-log-back-into-my-microsoft-authenticator.html theMicrosoft Authenticator appon mobile... This article to describe fixes for the app - via email, an Authenticator for. Can offer for other applications app password for the app confirms the time isn & # x27 ; get! One of the time has been synced person kept out of my right... And set up your device you help me to break it and can recover my.. Myob account quickly narrow down your search results by suggesting possible matches you. Account each time you sign into that moved my thread from desktop app tech support to mobile bug report..

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