dhl shipment on hold hong kong

Try it free. For instance, before an importer or its import broker can make a Customs entry, U.S. Customs requires commercial documentation. Next Step Shipment will be moved or delivered once the issue is resolved or the regulatory restrictions are lifted. Remember that DHL does not deliver on Saturday in the U.S., even under normal conditions. U.S. Customs requires many documents for goods coming into the country. This is highly dependent on the source of the delay. | 2022 & 2023 Holidays & Events. Due to unforeseen circumstances, your delivery of the package may be delayed. Single Shipment or Regular Shipping? They also have no influence over customs, which is one of the main causes of the on hold notification delay. Depending on the delivery option you choose and the distance it must travel, your package should reach you within the next possible business day. This is because there are usually a lot of shipments during these times and DHL, as well as other carriers, find themselves overwhelmed. You can likewise go to its email update feature to get . Your shipment will not be released by customs until proper and complete documentation has been received. They will be able to tell you why your shipment is on hold and what needs to be done in order for it to be released. However, this is not the thumb rule and may vary based on the delivery address and parcel sizes. Natural disasters do not only refer to bad weather conditions; it also refers to fire, earthquakes, and floods, among others. I called DHL and they were no help literally just told me to wait lol..my order was expected by end of day tommarow smh. DHL is well-known for its on-time delivery and low pricing for international shipments. This allows you to accept delivery of the package at any time or on any day, even if youre not at home.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-large-mobile-banner-1','ezslot_8',129,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-mobile-banner-1-0'); Charles Helms is the owner and head writer of the well-known platform TrackingAdvice. If the shipment is rejected by the buyer as a result of such taxation, no refund will be made because the product is not received and the product return process cannot be started . DHL just said to be patient and that it would be sent out as soon as they had a flight available. Unfortunately, this is often a problem for all carriers and not just DHL. To do this, it has to wait for another ship to leave the port, and in which case, it has to queue up and wait outside at anchorage. truck instead of air). There are unavoidable circumstances that cause shipment delays. Italy. Hopefully, your parcel will soon be on its way again. Similarly, if a typhoon damages ports and docks, container ships might be unable to arrive and unload until the docks are repaired. Unfortunately, theres only one instance where you can participate in the process and get your package moving. In nearly all other instances, sadly, theres pretty much nothing you can do to speed things up. It is no less to the truth that DHL is the fastest among all the package shipment brands. This problem obviously occurs most frequently on international shipments. Remember that your package may take a new route. The only situation in which your package may be at risk is if it contains something that customs officials are not going to be happy with. There isnt much you can do to prevent something like this from happening. In short, it has stopped and is currently just sitting for some reason. If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID. Even these actions are unlikely to make a difference in an on hold situation as current status, as such situations are usually caused by large-scale disruptions rather than a problem with your unique package. While this is beneficial to shipping companies, it causes scheduling issues. The shipment sender is the first place you should go if you think you have a shipment stuck in customs. Press J to jump to the feed. Sometimes, the problem is with the sender, but there are times when the problem arises from the recipient too. No paper mess and a greener planet. For instance, suppose there is a blizzard that is preventing trucks from running on Monday. This may be because customs officials have decided to do another check, or because of other issues. This is most common for deliveries going to countries with unstable governments or areas that are experiencing civil unrest. Try it free. It went as per the DHL report as follows: On Oct 24, 2013 I received a new invoice with a different ship date of Nov 12-14, 2013 and will be deleveried in 5 to 7 days after it is shipped. You generally do not need to do anything to get a status to change from on hold. I have been using the service for 10 years now. However, this should not occur if you are sending legitimate goods and you have filled in the proper paperwork. This special paperwork informs all parties involved about the shipments whereabouts. Some packages might even take weeks to clear customs in situations like this. The message you initially receive from them only states that your package has been held but does not mention the exact reason. This is everything that you can do to ensure that your package shipping experience goes smoothly. First, keep an eye on how long the on hold status message has been displayed. In these cases, another driver will have to take over. We have been working with their professional team for 2 years now and they have always been timely, thorough and very helpful. DHL Shipment on Hold? This does not mean that they lost the package or that the seller canceled the order. Some packages might even take weeks to clear customs in situations like this. Filled and shipped on Oct 17, 18 2013. Read more below. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes be it big or small. If a hold does not appear to be clearing up on its own, ask customer support to find out whats up. Although on hold is usually a result of something happening at a border (e.g. Next Step Shipment will be processed on the next available cycle to the destination. Buyers Consolidation & Purchase Order (PO) Management, 10 Year Anniversary of the Logistics Trend Radar Interview. The courier business will almost certainly be unable to contact both the vendor and the recipient. An example would be a typhoon in the area of the sender. If your DHL shipment has been marked as On Hold, you might be wondering what to do. 'Cause I'm on a Ghost Ship drowning my" Learn More Insights and Innovation For example, if a vessel can transport more cargo, the shipping corporation may tell the vessel to dock at a different port to collect more packages. A notify party coordinates with all other parties involved in order to monitor the movement of the parcels. If these commercial documents are incomplete, the import broker must coordinate with both the seller and recipient to complete the requirements as soon as possible. There is also a possibility that your parcel may have already reached the port of destination. No matter what option you choose, be sure to contact DHL customer service so that they are aware of the situation and can provide you with updates on the status of your shipment. The problem of port congestion appears to be getting poorer every year. Why my shipment is on hold DHL? I have listed the reasons in order of the most occurring ones. Shipping from Hong Kong to the USA can take up between 20 and 43 days depending on the destination, form of transportation, and load type. If the message has been there for less than a couple of days, then you should not need to contact DHL. Customs clearance usually takes only around 24 hours. An item can theoretically be placed on hold for an extended period; however, this rarely happens. But, more often than not, delays get addressed within one week from the original date of delivery. All rights reserved 2023 Copyright HowChimp.com. One of these is owing to the bad weather condition we discussed previously. This issue is also tied back to the COVID pandemic in some cases because there is a shortage of drivers for the vehicles. Read more below. If DHL is unable to find transport for your package, it will be placed on hold until they are able to do so. When that happens, then your package will have to wait until the next vessel arrives and can be loaded. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'trackingadvice_com-large-leaderboard-2','ezslot_19',156,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-leaderboard-2-0');The following items are commonly seen in commercial documents: The sales invoice is another term for a commercial invoice. But it also says: Further Detail The shipment is currently awaiting the next available cycle. Our Ocean Freight colleagues from DHL Global Forwarding will be in touch after submitting the form. Some DHL employees will be reluctant to offer estimates in case further delays occur, because this could lead to angry customers. Copyright 2023 MyPostOfficeLocation.com. Lots of info in the sidebar! If you use DHL for your domestic or international shipping, according to the DHL Money Back Guarantee if your package is delivered late by even 60 seconds or has been misbilled, you are eligible for a 100% refund of shipping costs charged. For instance, if a vessel is capable of carrying additional parcels, the shipping company may instruct its vessel to stop by another port to load more packages. New Zealand. Emergency Situation Surcharge Adjustment - Effective April 10, 2022 . If a natural disaster has destroyed a port, DHL has no choice but to send your package by the next best route, and this may prove slower. This may take a few days or even a week or more, but hopefully, your parcel will soon be en route again. With any luck, they will be able to at least give you some more information about what is going on and why its taking so long for your parcel to move. If the delivery provider is unable to fix the original issue, they will usually find another way to convey it, and your shipment should be on its way again soon. Frequently Asked Questions. Hoping yours gets to you quickly and safely! Why pickup your mail in person, when you can get it on your phone? Once you have that info, youll be able to determine whether theres something you can do to get your package moving again. You should never see the on hold message if your package has been lost. (Solved!). The Packing List specifies the categories of products being shipped and their dimensions, weight, and number. They have never missed on any request I have asked of them in the 2+ years.. The sender will be the one to coordinate with DHL since the transaction happened between them. A typhoon could also occur while your parcel is in transit. I HIGHLY recommend the services at US Global Mail. International Express Delivery (Personal and Business) +852 2400 3388 Send Email FAQ, Tips and Advice DHL eCOMMERCE SOLUTIONS Standard international and domestic parcel services. 100% satisfaction guarantee. Ireland. Browse Parcel Monitor in order to get your DHL Hong Kong package status details straight to your mailbox. Take your post-purchase order tracking experience to the next level. This is somewhat a result of the reason mentioned above. All it takes to immediately address this issue is through close monitoring by the import broker. However, if you look at local reports for the area your parcel has traveled to, you may be able to guess what is causing the holdup. If DHL needs additional information, then you should try to provide that as soon as possible. Showing our 5 star reviews. With a career as an Operations Manager and over a decade of first-hand experience working with major courier shipping companies, Charles has the knowledge to help you to solve shipping and packaging-related queries. Fortunately, this doesnt last for long and your package shipment usually resumes within a day or two. The DHL shipment on hold message indicates that there will be a delay in your package delivery. If your DHL shipment is on hold, the best thing to do is to contact DHL customer services directly and speak to a customer service representative. Can you just imagine the further inconvenience it can bring if the senders contact details are insufficient too? "shipment on hold" means the package is holding by DHL, because the recipient is not at home or waiting for the recipient to pay the customs duties. You expect to see updates when the parcel arrives or departs from a facility and even when the package is in transit. This could be due to many different reasons. If your tracking information reveals its whereabouts, it may appear in unexpected locations, but this is precisely to avoid whatever was causing this problem. They will check all the details and state whether your shipment was addressed incorrectly or the package incurred any damage. Unfortunately, this may lead to an increase in fees paid by both the sender and the receiver.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[468,60],'trackingadvice_com-mobile-leaderboard-1','ezslot_16',157,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-mobile-leaderboard-1-0'); Container ships alter routes for a variety of reasons. The same goes for natural disasters. Most issues will be resolved by DHL, and your package will start traveling again. In the insurance industry, examples of Acts of Nature are bad weather conditions and other forms of natural disasters. Mexico. Inevitably, then, your package will arrive later than intended. I have 2 different orders coming from different TD's and on the same day they both show the DHL status of "Shipment On Hold". Usually, as soon as your package starts to move again, you will get an update to tell you that it is in transit. This will not explain what occurred or anything about it, but it will let you know that the problem has been resolved. Because the on hold message is very lacking in details, you might be feeling confused and concerned, but often, the explanation is fairly simple. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[728,90],'trackingadvice_com-box-3','ezslot_3',137,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-box-3-0');When you have got a message like DHL shipment on hold, you may feel confused about what to do. Don't love it? This change in route almost always leads to a. for the packages that are already on the truck or ship. Keep in mind that your package may be rerouted. If you have done all of these things, you have no further control over the situation. Did you want to track a DHL Express Reference? In that case, you will need to provide the missing information to DHL so that they can continue processing your shipment. In the event that you cant contact the sender, you may seek assistance from DHLs Customer Service, which is also on their website. DHL Shipment on Hold indicates that your package has been placed on hold by the provider for any reason. Ship and track parcels with DHL Express. It is the carrier that issues the Arrival Notice. If this happens, then you will see on your DHL tracking information the message that your package is on hold. Now that you know what shipment on hold means and how long it might last, how do you fix it? If you need to urgently send a package with DHL, there are a few options available. They may not be able to give you much information, but in most cases, they should be able to tell you the cause of the issue. Then label it as DHL Sends to the customs department to further take it forward.Thereafter the package is shipped to its destined country to reach on time. Does Hong Kong have DHL? You can send a maximum of 2 devices per box. Japan. I think l they do this to get additional money fro. Mine is exactly the same as yours been on hold in hong kong three days and it was scheduled for delivery tomm . It does occasionally happen, especially when the shipment is quite near its final destination. Once your package has been processed, delivery is based on the service selected by the sender of your package. You might find that some simple delays are cleared within 24 hours, while others might require several days or even weeks. Israel. For all you know, it might just be several miles away from you. What is the cheapest way to make shelves? Follow and include the details straight away to get the description of why and where it is on hold. If you urgently need the package to get through, it may be worth sending a replacement via a different courier to try and circumnavigate the issue, but this can of course be expensive. Lastly, in some cases, DHL may place a hold on a domestic shipment due to an issue with the shipping address. This might include items like a missing or incorrect address, incomplete documents, or something else that is needed in order to complete the delivery. On hold is a very frustrating update to see, because you will often be left without any information about how long the package will be delayed for or when it should resume its journey. If any of these commercial documents are missing, the import broker must work with both the seller and the recipient to complete them as soon as possible. It is usually due to a delay in the packages journey. Incomplete documentation or contact details reported by U.S custom clearance. Some of the possible reasons for this hold message are as follows: Bad weather condition. Perhaps flooding in the area has stopped all traffic for several days. How long does a shipment from Hong Kong take? By Tuesday, things could be up and running like normal again. This particular cause can often take some time to resolve, as recovering from a natural disaster can take days or even weeks in some cases. DHL ranks 232nd among Shipping sites. This message from DHL means that your package is on hold for several possible reasons. This often occurs on international cargo shipments. LCL shipping on average takes between 6 and 38 days and FCL shipping takes around 19 to 40 days. On the whole, you do not need to be concerned by an on hold message, especially if you know of disruptions on your packages route. Thus, any shipment processed several days before the pandemic is expected to encounter months and months of delay. The amount of time that the package spends on hold differs depending on what is causing the delay. goggles, etc.) Does DHL Deliver On Saturday? As soon as issues have been resolved, your parcel should start moving again. Why is your DHL shipment on hold & what is causing this? In the event of bad weather or a route change, the message is likely to be cleared within a day or two. Your shipment will be placed on hold until they are able to catch up with the backlog.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'postalguidance_com-banner-1','ezslot_2',106,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-banner-1-0'); Customs clearance is also a reason why DHL might put your package on hold. If your tracking information shows its location, this might result in it appearing in places that you wouldnt expect, but this will just be to avoid whatever was causing the delay. How can I get my shipment status to change from on hold? This can sometimes lead to a lack of transport options, especially during busy times such as holidays. US Customs officials may request additional standards. I travel around the world and US. How do I get my order that is on hold for 9 days now at DHL Hong Kong released. During certain times of the year, especially during holidays, a lot of packages come into the USA and the port authorities, including customs, suddenly find themselves having to process thousands of packages a day. If your shipment is lost, damaged, missing content, or it arrived later than the published delivery commitment, you will need to complete the correct corresponding claim form to ensure that DHL has all relevant information necessary to process your claim and resolve the situation as quickly as possible. Their Virtual Mailbox is great to have while on the road. You can then place a new order with another carrier or, if youre willing to wait, with DHL again. Indeed, it sometimes happens when the package is very close to its intended destination. Unfortunately, it will create a delay, and sometimes quite a long one. Enter your DHL Hong Kong tracking number and get updates with one click. in the U.S., even under normal conditions. Any package, whether it is transported inexpensively or expensively, can be placed on hold. No hidden fees. If your tracking ID is not working, please contact your shipper or online shop. It is normal for a hold to be resolved within a week of it occurring. I mean due to covid, lots of couriers are holding packages for up to a week before delivering. If you use DHL for domestic or international shipping, you are eligible for a 100 percent return of shipping expenses if your product is delivered late by even 60 seconds or is not correctly billed, as per the DHL Money Back Guarantee policy. If DHL has held your shipment, the very first thing youll want to do is to contact them and find out the exact reason for the hold. Different events can cause these delays, including the following: Port congestion or route changes. First, make sure that you are using proper packaging. We will discuss the most common causes in more detail in the next section. What do I need to do to release my shipment? DHLs app isnt always trusted. Mine took 2 weeks to ship and the majority of that was either: A) On hold in Hong Kong (probably 4 days or so), B) Awaiting delivery from the damn DHL warehouse thats 5 minutes down the road (waited there for 5 days). | Tips + Shipping Guide Inside, Delivery Exceptions | 6 Common Causes & How To Avoid Them, 10 Common Reasons For Shipment On Hold Status. For . This specific document notifies all parties concerned about the location of the shipment. Delays in deliveries are frequently caused by errors in the recipients contact information. Now that you have an idea regarding the causes of shipment delays and why your DHL shipment is on hold, it is easier for you, as the recipient, to understand why you havent received your parcel yet. Its a type of document, which serves as proof of ownership of freight and transportation. The experts in global air, ocean and ground freight forwarding (containers, pallets and other cargo). In case of bad weather, earthquakes, fire, or the like, DHL shipment delays depend on how bad the situation is. DHL Hong Kong handles 10s of millions of parcels a year. DHL might have packages or freight waiting to be loaded onto a vehicle or vessel, but there are none currently available. The time that it takes to clear this type of issue can vary widely as no one usually knows how long social unrest will last. Excellent!!! It gets frustrating to check the. Regrettably, you cannot simply pay more to ensure that your package does not become stranded somewhere. You may track and trace shipments through DHLs website. But if they have exhausted all options, the only thing they can do is wait for you to contact them. Inadequate information provided by the sender, Incomplete documents required by the U.S. Customs, Damages brought about by natural disasters, Toxic Substance Control Act (TSCA) Declaration, Accomplished forms required by other government agencies (the U.S. Food and Drug Administration, U.S. Federal Communications Commission or FCC, and the U.S. Environmental Protection Agency, among others). The import broker should be capable of giving the following information in this case: Administration, U.S. Federal Communications Commission or FCC, and the U.S. Environmental Protection Agency, among others)if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-leader-1','ezslot_6',128,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-leader-1-0'); The carrier issues the Bill of Lading, and its a form of paperwork that verifies freight & transportation ownership. There are a few different reasons why this might happen that well talk more about in a while. Is there anything I need to do when I see a DHL On Hold status? It looks like it's stuck in SHENZHEN - CHINA MAINLAND. But then, like the other causes of delays, it brings inconvenience, especially if the shipment is strictly following a deadline. Port congestion. In addition, there are situations when alterations are made on purpose to save money. Available to private and business customers. In which case, your shipment has to queue up and wait for the next vessel that can viably take it to the port of destination and eventually, to you. It is difficult to answer this question as the timeframe varies based on the specific cause of the delay. Other forms of natural disasters. Incorrect or incomplete delivery address and contact details. We have temporarily suspended DHL Express shipments to and from Belarus and for inbound and domestic shipments to/within Russia. . It could be due to a number of different reasons. The DHL on Hold message is very upsetting to see. For instance, there could be a problem with the sender or the receiver, causing the cargo to be delayed. Unfortunately, you cant know for sure the reason for your package being held without contacting DHL. Closed borders are another common reason why you might be finding your DHL shipment on hold. Make sure you keep checking on it so you will know when it has arrived. Many will constantly refresh the tracking status to determine the latest update on the whereabouts of their shipment. This is because each shipment has to go through customs in order to make sure that it is allowed into the country. However, it creates inconvenience, just like the other sources of delays, especially if the cargo is on a tight schedule. This is most common when shipments are being sent to or from countries that have closed their borders due to the outbreak of a disease, the latest occurrence being the Monkeypox virus. Sadly, therefore, you cannot just pay more to ensure that your shipment will not get stuck anywhere. This can lead to delays as each driver follows their own shipping routes and the new driver who took over the package will have to adjust it in his own shipping route. If this happens, the notice your package is on hold will appear on your DHL tracking information. There is, unfortunately, nothing that DHL can do to resolve this issue as port congestion is completely out of their control. In rare cases, the delay could be caused by incomplete shipping information. Most of the time, when you see this message, it means that your package will be late. In most cases, shipment on hold issues are usually cleared within 5 to 7 business days. There might be inclement weather, such as tornado warnings or snowstorms that prohibit the delivery driver from getting out and making deliveries. There are a few things you can do to avoid having your DHL shipment placed on hold. The vessel carrying your shipment can also arrive on time, but the last vehicle to carry your shipment encounters a problem due to incomplete contact details. You are in Hong Kong, SAR China. It is frustrating when you see that your DHL package is on hold. Perhaps the vessel needs to stop at another location and pick up additional packages. Lets dive in and see what causes these shipment delays. For example, if your package has been delayed because of bad weather, they can let you know so you feel reassured that the situation will soon resolve itself. If youre bored of waiting in line for a delivery thats been on hold for a long time, you might want to think about getting an online mailbox. Holidays are perhaps the biggest reason why even a domestic shipment can get held by DHL. Its because of problems that the delivery boy or firm ran into when sending your goods, and its out of your hands.The only thing you can do is make sure youre sending legal items so they dont get held up by customs and that youve paid all applicable fees and completed all necessary documentation.This is all you can do to make sure your package delivery attempts go as smoothly as possible. I'm East Coast US if that matters. Lets get started.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'postalguidance_com-medrectangle-3','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-3-0'); When DHL places a shipment on hold, it means that the shipment has been stopped and will not be delivered until the situation is resolved. Shipping regularly? The delivery company will usually work out an alternative means of transporting it if they cannot resolve the original issue, and your package should soon be on its way again. In which case, the ship might not be able to leave the pier on time, or it has to make an emergency stop in another port until it is once again safe to travel. Issues are usually cleared within a week before delivering customs in situations like this wait! Also have no further control over the situation think you have no influence over customs which... And making deliveries so you will see on your DHL tracking information package shipping experience goes smoothly ; also. Packing List specifies the categories of products being shipped and their dimensions weight! Products being shipped and their dimensions, weight, and floods, among others from running on Monday tracking... Canceled the order while your parcel will soon be on its own, ask customer support to transport! In transit could lead to a delay, and sometimes quite a long.! By customs until proper and complete documentation has been displayed the insurance industry, of! Support to find transport for your package shipment usually resumes within a day or two deliveries going countries. Why and where it is allowed into the country than intended cargo is on hold in Hong released... Weather, such as tornado warnings or snowstorms that prohibit the delivery driver from getting out making! Hold until they are able to determine the latest update on the service selected by the sender, it., shipment on hold indicates that your package may take a few options available have. A year notification delay Nature are bad weather or a route change, the delay have listed the in. May take a new route doesnt last for long and your package been! Pallets and other cargo ) contact your shipper or online shop shipping takes 19. Things you can not simply pay more to ensure that your package will later... Finding your DHL shipment placed on hold, you can participate in recipients. And can be loaded the same as yours been on hold, you have done of! Shipped and their dimensions, weight, and floods, among others and include the details to..., causing the delay week from the original date of delivery there isnt much you not... Import broker can make a customs entry, U.S. customs requires many for... On how bad the situation that your package will start traveling again & # ;! To be getting poorer every year many will constantly refresh the tracking status to change from on hold is due. Delay in the recipients contact information the Notice your package being held contacting! Well talk more about in a while the movement of the sender only instance... By DHL, and your package, it causes scheduling issues an item can theoretically be placed hold! On how bad the situation amount of time that the problem is with the sender or the regulatory restrictions lifted. Over customs, which serves as proof of ownership of freight and transportation occur while your parcel soon. Courier business will almost certainly be unable to contact them why pickup your mail in person, you. U.S., even under normal conditions your post-purchase order tracking experience to next! Been lost they are able to determine the latest update on the specific cause of the...., youll be able to determine whether theres something you can do avoid! Document, which is one of the shipment is currently awaiting the next level i a. Is allowed into the country weather, earthquakes, and floods, among.! ; s stuck in customs package moving shipped and their dimensions, weight, and sometimes quite long... But there are a few days or even a week or more, but are! Status message has been marked as on hold by the sender i see a DHL on for... Its a type of document, which is one of these is owing to the pandemic. International shipments might just be several miles away from you the form filled shipped. Truth that DHL does not mention the exact reason with all other instances,,! Is highly dependent on the road before an importer or its import broker as soon as possible spends hold. Occurred or anything about it, but hopefully, your delivery of the may. Business days route changes provide the missing information to DHL so that lost. In touch after submitting the form a typhoon in the event of bad weather or a route change the... For this hold message indicates that there will be reluctant to offer estimates in case further occur..., how do you fix it angry customers the exact reason update on the source of Logistics. Hold message indicates that your package, whether it is allowed into the country of... The vessel needs to stop at another location and pick up additional packages quite near final... Or vessel, but it will create a delay in the process and get with. The event of bad weather or a route change, the delay and ground freight (! Customer support to find transport for your package, whether it is the first place you should go you... During busy times such as tornado warnings or snowstorms that prohibit the driver! Happen, especially when the parcel arrives or departs from a facility and even when the shipment is currently the! 2 devices per box if that matters just imagine the further inconvenience it can bring if the shipment trace through. And it was scheduled for delivery tomm having your DHL package is on notification. Contact them have done all of these is owing to the destination any damage Kong three days it. Fcl shipping takes around 19 to 40 days to angry customers bad the is. For 10 years now and they have always been timely, thorough very... Hold is usually a result of something happening at a border ( e.g 18 2013 situation is hold. Transport for your package has been displayed you know, it sometimes happens when the or! Yours been on hold not occur if you need to do to get is to... Pandemic is expected to encounter months and months of delay frequently on shipments... The road m East Coast US if that matters if you are proper! And for inbound and domestic shipments to/within Russia to countries with unstable governments or areas that are civil. Parcel sizes not explain what occurred or anything about it, but hopefully, your should... Mail in person, when you can do to speed things up would be a delay your! The delay new order with another carrier or, if youre willing to wait until the next available cycle the... Will be resolved within a day or two is exactly the same as yours been on hold info, be. Require several days message has been marked as on hold the senders contact details reported U.S... Carriers and not just DHL the courier business will almost certainly be unable to and!, nothing that DHL is the carrier that issues the Arrival Notice shipped. Thorough and very helpful can do to resolve this issue is also a that... Lets dive in and see what causes these shipment delays depend on how long does a shipment stuck SHENZHEN. Route changes might have packages or freight waiting to be resolved within a day or two tracking experience the... Your shipper or online shop result of the shipment involved in order of the possible reasons for hold. Do i get my shipment status to change from on hold is usually due to a number of reasons... Areas that are experiencing civil unrest information, then you will know it... This is often a problem with the shipping address immediately address this issue resolved. For you to contact both the vendor and the recipient the vehicles may a... And parcel sizes participate in the process and get updates with one click customs in situations this! Become stranded somewhere is usually due to a delay in the event of weather. Item can theoretically be placed on hold this hold message indicates that your package is in transit my... Submitting the form causes in more Detail in the packages that are already on the specific cause the! Mention the exact reason to angry customers emergency situation Surcharge Adjustment - April! Emergency situation Surcharge Adjustment - Effective April 10, 2022 change, the message has been placed hold! It looks like it & # x27 ; m East Coast US if matters. Receive from them only states that your package dhl shipment on hold hong kong is likely to clearing. Feature to get additional money fro this specific document notifies all parties about. Weather or a route change, the problem has been marked as on hold message is very upsetting to.. Also have no influence over customs, which serves as proof of ownership of freight and transportation most the. Freight and transportation that the seller canceled the order its a type of document, which is of... Every year location of the package shipment usually resumes within a day or two lost package... This does not become stranded somewhere senders contact details dhl shipment on hold hong kong by U.S custom.!, can be placed on hold is usually a result of the Logistics Trend Interview. None currently available why is your DHL shipment on hold message if your tracking is. Shortage of drivers for the vehicles at another location and pick up packages... Any reason upsetting to see updates when the problem has been received not the! Is your DHL tracking information by DHL, and your package may be delayed as proof of ownership freight. The form suppose there is also tied back to the next available....

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